CLAIMS INTAKE SPECIALIST

Department: Corporate – Safety – Claims

Location: Corporate HQ – Cerritos, CA

Classification: Full-Time, Non-Exempt

Reports To

Claims Manager

Position Summary

Ecology Auto Parts, Inc. is looking to fill the role of a Claims Intake Specialist to provide essential administrative support to our safety department. This role will involve processing claims, performing follow-up calls, and interacting with both department personnel and insurance adjusters. Additional responsibilities include answering telephones, bookkeeping, filing, and providing general administrative support to the safety department. The successful candidate will bring strong administrative skills, attention to detail, and the ability to multitask in a fast-paced environment. This is a crucial position that will interact with various levels of the organization, including senior management. Demonstrated organizational skills and the ability to handle multiple tasks efficiently are essential for the Claims Intake Specialist.

Responsibilities

• Provide support to the Claims Manager and perform other office tasks.
• Customer service, problem-solving, communication, data entry, attention to detail, research, organizational skills, and time management.
• Set up and enter new claims into the claims management system.
• Input and review notes/diaries in claims management system as instructed.
• Process payments.
• Process mail; handle filing, faxing, and photocopying.
• Review, prepare, create, and/or send letters, reports, and forms.
• Answer and initiate telephone calls and provide customer service as required.
• Perform other duties as assigned.

Qualifications/Knowledge/Critical Skills

• Minimum six (6) months of clerical/customer service experience or equivalent combination of education and experience REQUIRED
• Strong customer service skills REQUIRED
• Excellent oral and written communication skills REQUIRED
• Organizational skills REQUIRED
• Attention to detail REQUIRED
• Proficient with Microsoft Office Suite REQUIRED
• Strong Excel/database experience REQUIRED
• High School Diploma or equivalent REQUIRED
• MS Access database experience PREFERRED
• Experience processing insurance claims PREFERRED
• Transportation/Trucking industry experience PREFERRED
• Bilingual (Spanish) PREFERRED

Physical Demands/Environmental Factors

• While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear
• Occasionally required to stand and walk
• Must frequently lift and/or move up to 25 pounds
• Specific vision abilities required by this job include close vision, distance vision, depth perception, and ability to adjust focus
• Some travel required

Compensation

The Claims Intake Specialist position offers an appealing compensation package, with a competitive hourly pay range of $18.00 to $23.00. In addition to the financial components, we provide a comprehensive benefits package, including medical, dental, and vision insurance, a 401k plan with employer matching, generous paid time off, and life insurance coverage. The final compensation will be contingent upon the candidate's relevant experience, qualifications, and skills, reflecting our commitment to providing a rewarding and competitive remuneration to attract top talent in the industry.

PLEASE NOTE: This job description is not exhaustive and is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee.

Ecology Auto Parts Inc. is committed to providing a workplace and culture of respect, diversity, equity, inclusion, and belonging. We are dedicated to ensuring equal employment opportunity without regard to race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. Should you have a disability or specific needs requiring accommodation, please inform us.

Thank you for your interest in opportunities with Ecology Auto Parts, Inc. We appreciate the enthusiasm and professionalism demonstrated by individuals seeking to join our team.

Please be advised that Ecology Auto Parts, Inc. does not engage with or entertain solicitations from third-party recruiting firms for our hiring needs. We have a dedicated internal recruitment team managing our talent acquisition process. We kindly request that third-party recruitment firms refrain from submitting candidates for our open positions. Ecology Auto Parts, Inc. will not consider or entertain candidates represented by headhunter agencies for our current requisitions. Our commitment to fair and equitable hiring practices includes working directly with candidates who apply through our official channels. We believe in fostering a transparent and direct relationship with potential team members.

We appreciate your understanding and compliance with this policy. If you are interested in joining Ecology Auto Parts, Inc., please visit our official careers page here: EAP, Inc. | Career Center for a list of our current job opportunities and application instructions.