Department: Information Technology / Information Systems

Reports To: IT Manager

THIS POSITION IS REQUIRED TO WORK ON-SITE

Welia Health offers a competitive salary and benefits package. Below are the benefits of joining the Welia Health Team:

• Health insurance
• Life Insurance and Long-Term Disability
• Single Dental Insurance (dual and family options available)
• Wellness Incentives
• Fitness Center, available 24/7
• 401(k) Retirement Plan – up to 6% employer contribution
• Employee Discounts
• EAP (Employee Assistance Program)
• Tuition Reimbursement
• Paid Time Off with up to 136 hours in your first year
• Extended Illness Bank up to 48 hours in your first year

SUMMARY

The Clinical Informatics Specialist provides and coordinates organization-wide training and support to clinical staff and end-users of the Epic (Excellian) EMR platform. This role is responsible for the onboarding of clinical staff and providers, as well as the ongoing training and support of Epic/Excellian at Welia Health. This role also serves as Welia’s Epic/Excellian champion, subject matter expert, and Allina Affiliate liaison. This role is part of Welia’s Information Technology Team and acts as a liaison between IT and Welia’s clinical practices.

Selected candidate will be expected to attend and achieve Allina credentialed trainer status for all provider and nursing modules to provide instruction to Welia clinical staff.

ESSENTIAL RESPONSIBILITIES AND COMPETENCIES include the following.

Facilitate and Manage Epic/Excellian User Access:

• Ensure providers have the appropriate user access permissions needed for their specific functions on day one, including the tools and applications required fulfill the associated role.

• Periodically review and update user lists and user access levels to ensure appropriate access and maintain data privacy and system security across multiple applications and toolsets.

• Ensure timely deactivation of user accounts for individuals who leave the organization or no longer require access.

Provider Onboarding, Training, and Support:

• Provide hands-on training sessions, allowing providers to practice using Epic/Excellian in a controlled environment.

• Offer dedicated support during the initial onboarding phase to address any questions or issues providers may encounter.

• Provide continuous support through helpdesk services, regular check-ins, and refresher training sessions as needed.

• Offer personalized training sessions and support for users who need additional help or have specific questions.

• Create and distribute training materials, user guides, and FAQs to support learning.

• Customize set up for new employees Excellian needs for ordersets/smartsets, preferences, templates, professional fees/Level of service. Etc.

• Attend medical staff meeting as needed to teach and promote efficiency and updates to clinical workflows.

Epic/Excellian Champion and Subject Matter Expert:

• Actively promote the benefits and importance of Epic/Excellian across the organization.

• Provide ongoing education and refresher courses to keep staff updated on new features, best practices, and changes in the system.

• Analyze current clinical workflows and identify ways to integrate Epic/Excellian more effectively, and better align it with the specific needs and workflows of different departments and specialties.

• Develop and disseminate best practice guidelines for Epic/Excellian use, based on clinical evidence and user feedback.

• Keep abreast of the latest developments in EMR technology and informatics, ensuring the organization remains at the forefront of innovation.

Allina Affiliate Liaison:

• Regularly communicate with clinical staff to understand their needs, concerns, and suggestions related to Epic/Excellian and communicate back to Allina via the available affiliate channels.

• Serve as a liaison between Welia Health and Allina Health, ensuring that Welia’s needs, ideas, and feedback are communicated to Allina Health and vice versa.

• Engage with key stakeholders, including department heads and senior management, to gather input and ensure alignment with organizational goals.

IT Liaison:

• Facilitate clear and effective communication between clinical staff and IT, ensuring that both sides understand each other’s needs and constraints.

• Translate clinical requirements into technical specifications for IT projects and explain technical solutions and limitations to clinical staff in an understandable way.

• Ensure timely escalation and resolution of critical issues by liaising between clinical staff and IT.

• Coordinate system upgrades and updates, ensuring clinical staff are informed and trained on new features and changes.

• Stay informed about the latest trends in health informatics and technology, ensuring the organization benefits from innovative solutions.

• Meet with outside vendors, receive education, and demonstrations on biomedical device integrations and determine if they interact with the Excellian EMR and clinical workflows. (OBIX, GE, Vocera).

• Assist IT Director in managing biomedical technology vendor relationships to streamline integrations and resolve integration issues.

This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to follow any other job-related duties requested by their supervisor. Other duties may be assigned.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE

RN license preferred. EMR experience in a clinic setting required; Epic (Excellian) knowledge, super user, or subject matter expert preferred.Previous education and classroom instruction experience required.Strong computer skills and utilization of Microsoft Office tools, required.

LANGUAGE SKILLS

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak/teach? effectively before patients, families or co-workers including clinical staff. Ability to communicate through multiple outlets, email, SharePoint, phone calls, and secure chat/Teams. Can communicate needs to employer/co-workers as needs change or new workflows determine.

MATHEMATICAL SKILLS

Ability to calculate figures and amounts such as proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.

REASONING ABILITY

Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables. Ability to work independent and as a group/team.

CERTIFICATES, LICENSES, REGISTRATIONS

Current Registered nurse licensure in the State of Minnesota.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functioions.

While performing the duties of this job, the employee is regularly required to sit and talk or hear.The employee frequently is required to stand; walk; use hands to finger, handle, or feel; and reach with hands and arms. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, color vision, peripheral vision, and ability to adjust focus.

Welia Health is an equal-opportunity employer.