Department:

Enterprise Systems Group

Billable Hours Goal:

60% of worked hours

Position Type:

Full Time

Travel Required:

Minimal as needed

JOB SUMMARY:

As the Technical Lead of the Enterprise Systems Group, you will lead the technical team to help ensure they are following processes to deliver all technical functions to agreed scope and specifications as well as provide ongoing client support. Streamline and provide onboarding activities by shadowing, training, ensuring training teams are completing training and other activities. Making decisions aimed at improving efficiency while at the same time ensuring no disruption of on-time delivery to customers. Directly working with the consulting leads to provide quality solution design.

REPORTS TO: Manager, Enterprise Systems Group

DIRECT REPORTS: Systems and Software Engineers

ESSENTIAL FUNCTIONS:

• Utilize Software Engineering knowledge providing customized solutions to Epicor and external utilities
• Develop and test solutions with attention to detail and accuracy
• Document all modifications to client software according to company policy
• Manage assigned queue, to ensure the team is meeting deadlines and other milestones
• Provide classroom training to end users on Epicor technical tools
• Mentor Technical Team Members as required
• Assist in the hiring process of Technical Team Members
• Assist with onboarding/training of new Technical Team Members
• Actively contribute to development team process improvement, policies and procedures
• Provide direction and escalation for ticket / task issues, and customer satisfaction follow up
• Present ComTec in a positive light both internally and externally (i.e., be a champion for the company)
• Assist with performance and development of Technical Team Members
• Develop and monitor yearly training plans for direct reports
• Assist Director with quarterly performance reviews with direct reports

ADDITIONAL RESPONSIBILITIES:

• Troubleshoot, identify and evaluate alternative solutions to a problem
• Maintain daily timesheet and expense report entries and submit them accurately and timely
• Lead weekly team meetings.
• Attend Epicor Escalation Meetings
• Other duties as required

· TECHNICAL SKILLS:

· C# / VB.NET (intermediate/Advanced)

· Knowledge of Microsoft SQL Server and/or Progress Databases (Intermediate)

· Crystal Reports development (Basic)

· Microsoft SSRS Reporting (Basic)

· SOFT SKILLS & ABILITIES:

· Must be able to read, correctly interpret, develop, implement and test solutions based on the specifications document

· Strong written and verbal communication skills

· Pleasant and professional demeanor in all client and internal communications

· Intellectually resourceful with sound judgment and effective decision-making abilities

· Independent worker and able to work effectively on daily tasks without direct supervision

· Strong organization skills and ability to operate efficiently throughout daily tasks

· In general, owns issues through resolution although understands when to escalate a problem to another team member and whom to escalate too; accepts escalated issues; and mentors when appropriate

· Demonstrate empathy and professionalism with users at all times

· Work well with clients at all levels

· Operate with client satisfaction in mind

· Energy, enthusiasm and results-oriented

· EDUCATION, EXPERIENCE, & KNOWLEDGE:

· Related bachelor’s degree or equivalent work experience

· 4+ years of Microsoft .NET programming experience

· Epicor application experience a plus

· WORK ENVIRONMENT/PHYSICAL DEMANDS:

· Use of computer and office equipment

· Ability to remain calm in stressful situations

· Performs all administrative functions expected at this level

· ADDITIONAL REQUIREMENTS:

· Ability to schedule for evening or weekend work occasionally

· Valid driver’s license in your state of residence and reliable personal vehicle