Join our team today! At Mercy Home for Boys & Girls, we are dedicated to empowering Youth, fostering hope, and creating brighter futures. Our mission is to be advocates, educators, coaches, and role models for the Youth we serve. We strongly believe that every young individual deserves a chance to thrive and reach their full potential.

As one of the Top 100 Places to Work in Chicago according to the Chicago Tribune for the past thirteen consecutive years, Mercy Home prides itself on prioritizing the growth and well-being of our team. We provide comprehensive training as well as ongoing professional development opportunities throughout your time here.

If you're passionate, driven, and dedicated to making the world a better place, then we want you on our team. The committed workers at Mercy Home provide healing, guidance, and opportunity to young men and women in need.

How You’ll Make an Impact:

You will provide high-level administrative, communication, and project support to the Vice President of Community Care. Develop and maintain a system of organization that supports the day-to -day operations of the Community Care Department; Oversee complex and confidential administrative procedures and processes for the Department.

In this Role, you will:

· Assist Community Care Leadership with the development, implementation, and monitoring of operational, administrative, and programmatic processes and activities related to member supports.

· Lead in planning the Community Care major events (Christmas Party and Summer Picnic) and facilitate the planning of all other Community Care special events.

· Participate in strategic planning meetings and other committees as needed (track project timelines, follow-up on action items, prepare status reports).

· Prepare agendas and meeting materials, take meeting notes, and document follow-up tasks during department meetings.

· Serve as primary contact between Departmental staff and external stakeholders.

· Create, maintain, and regularly update Community Care member files, ensuring compliance with applicable federal, state, COA, and DCFS regulations.

· Partner with Residential and Admissions coworkers to maintain former youth files and respond to former youth file requests.

· Assist with implementation of the Agency’s database system and regularly monitor its entries, run data exports, and complete documentation audits.

· Assist coworkers with organization and completion of paperwork, including but not limited to, member and program documentation and filing.

· Create, update and maintain systems of organizations as needed (ie. budget tracking, bus card usage, publicity releases, consent forms, and ROIs, etc.)

· Maintain copies of regularly used paperwork (i.e. informed consent, bill of rights, consent for release of information, check requests, etc.).

· Maintain and manage overall order, cleanliness, and attractiveness of the Department including organization of the donation and supply closets.

· Manage and track the distribution of Community Care donations.

· Coordinate paperwork with outside agencies, organizations, and people (i.e. file request, MOUs, etc.).

· Maintain updated Community Care member mailing lists.

· Be responsible for forwarding mail to Community Care members and overall mailing system.

· Oversee Department operations and supplies (ie. Food orders, office supplies, etc.).

· Assist with departmental budget monitoring (ie. Track expenses, invoices, petty cash).

· Assist in the development, achievement, and assessment of department QI goals, meeting agendas, and processes.

· Oversee all aspects of the Mercy Home Storage Project for youth with housing instability.

· Be responsible for handling general office calls in a warm manner and connecting the members with the appropriate intake staff or other team member.

· Maintain an Agency resource list, Community Care brochure, and other promotional materials.

· Assist in the preparation of communications to Agency staff and community members on matters of the Community Partnership activities, including agendas, meeting notes, acknowledgement letters, and relevant information and/or events.

· Assist in the maintenance and implementation of the department’s policy and procedure manual.

· Reserve meetings rooms for trainings, workshops, meetings and events.

· Ensure compliance with departmental objectives, Agency mission, DCFS policies and COA guidelines.

What we need from you:

· Bachelor’s degree or equivalent experience.

· At least 3 years of prior office and clerical experience.

· Excellent interpersonal, oral, and written communication skills.

· Detail-oriented.

· Ability to manage multiple projects.

· Ability to meet deadlines promptly.

· Proficiency in Microsoft Word, Excel, and Outlook, as well as the ability to become proficient in other software packages and programs.

· A valid Illinois driver's license, ability to drive a van, maintain a clear driving record, and retain driving approval through the Department of Children and Family Services.

· Comfortable with numbers and performing simple statistical analysis.

· Ability to maintain confidentiality.

· Ability to work both independently and as an active team member.

· Ability to maintain a professional demeanor while exercising judgment and discretion in work.

· Ability to follow oral and written instructions.

· Maturity and sensitivity to cultural and individual differences.

· Ability to attend required Agency trainings and maintain necessary training compliance, including flexibility to attend daytime trainings or sessions outside of regularly scheduled hours.

· Commitment to the mission, values, and goals of the Agency.

· Regular and predictable attendance.

Basic Information / Schedule Details

Monday to Friday: 8am to 5pm and occasional Saturdays throughout the year for events.

Pay: $25 to $28 Hourly, Full-Time

Location: West Loop Campus- 1140 W Jackson Chicago, IL 60607

For information on benefits please follow this link- https://www.mercyhome.org/working-mercy-home-2/benefits/

Why You Will Love Working Here:

At Mercy Home, our commitment to providing the best care for the Youth we serve extends to ensuring our team receives top-of-the-line training and professional development.

We are a Top Workplace as awarded by the Chicago Tribune.

Mercy Home for Boys & Girls is an Equal Opportunity Employer and is committed to Inclusion and Diversity

Visit us at www.mercyhome.org/jobs