Scanning Coordinator Summary

To deliver more than is expected to my customers and associates by providing a positive first impression, determining actual needs, delivering real solutions, adding value where I can by maintaining the store's price integrity and leaving the customer so satisfied that no competitor is an acceptable alternative.

Scanning Coordinator: What I Do, How I Do It, and Why I do it

As a Scanning Coordinator, this is what I do:
Price Maintenance – I manage price maintenance by reviewing daily procedures, downloading price changes, sending price information to the POS, completing category verification, maintaining store pricing integrity and completing system clean up.

Shelf and Display Maintenance – I manager shelf and display maintenance by maintaining new, missing, and price change tags/bibs, maintaining sign integrity and ad pricing and signage, and managing, new, discontinued, and all other tags and signs.

Problem Solving – I clearly define issues upfront and then use critical thinking skills and logic to effectively maintain answers to questions through a conscious and organized manner.

Safety/Quality Orientation – I consistently produce and emphasize the need to produce high quality products and services while being aware of the issues and following procedures that affect personal safety and the safety of others.

As a Scanning Coordinator, this is how I do it:
Building Relationships – I successfully initiate, develop, and foster relationships with others. I take a personal interest in the interests and ideas of others and treat others fairly, respectfully, and sincerely. I empathize with the emotions of others and consider things from other people's perspective.

Conscientiousness – I demonstrate responsible behavior, thoroughness of work, and dependability. I consistently demonstrate compliance with Harps' policies and procedures, including regular and timely attendance, adherence to dress code and ensuring a safe work environment, and a willingness to complete other duties as assigned.

Superior Customer Service/Hospitality – I completely understand what delivering more than expected means in regards to great customer service. I remove any barriers impeding customer service. I actively look for ways to help others by following our SMILE Program guidelines.

Integrity – I demonstrate and act in accordance with an appropriate and sound set of values, beliefs, and business ethics. I am an honest person.

Professionalism – I hold myself accountable by demonstrating a “no excuses” approach to my own attitude, performance, and results. I work in the best interest of Harps even when it involves putting individual needs aside.

Showing Drive & Taking Action – I act on my own initiative without being prompted. I handle problems with minimal guidance. I make things happen and take action quickly.

As a Scanning Coordinator, this is why I do it:
Customer Focus – I anticipate and recognize customer needs and remain dedicated exceeding customer expectations. I use customer information to improve products and services. I continually strive to improve customer satisfaction.

Respecting Others/Citizenship – I encourage an atmosphere of teamwork by own actions. I support others, facilitate their work, and defend them when appropriate. I encourage cooperation and trust within a group. I show a high concern for the rights, values, and worth of others. I treat others fairly and consistently. I give appropriate attention toward the concerns expressed by others by empathizing with their emotions and considering things from their perspective.

Supporting Harps' Mission Statement – With respect and support from my peers and supervisors, I strive daily to exceed my customers' expectations in an effort to support the Harps' Mission Statement – “Our mission is to provide the best overall value to our customers, building a reputation for competitive prices, product quality and freshness, friendly service and cleanliness.”

POSITION REQUIREMENTS:

• High school diploma or G.E.D. equivalent preferred
• Minimum one year experience operating a cash register in a retail establishment, preferably in a grocery store
• Experience working in receiving a plus
• Ability to work a flexible schedule including evenings, weekends and holidays as needed
• Adaptable to different situations and the ability to respond with flexibility to shifting proprieties and rapid change
• Ability to interpret, understand and follow instructions
• Ability to complete tasks in a timely manner
• Moves, lifts, carries and places merchandise and supplies weighing less than or equal to 25 pounds without assistance
• Frequently reaches overhead and below the knees, including pushing, pulling, squatting, kneeling, bending, stooping, crouching and twisting with or without bearing weight
• Frequent repetitive motion with hand(s) and arm(s), such as grasping, gripping and turning
• Visually locates merchandise and other objects, at near and/or far distances, as well as verified information, often in small print
• May be exposed to all weather conditions (hot, cold, rain, snow, ice and wind) as well as, inside work with variations in heat, cold, dust and humidity
• May be exposed to cleaning solvents or other chemicals
• May be exposed to latex, eggs, nuts, soy and wheat
• Employment at Harps may be contingent upon completion and our evaluation of a PEP survey, drug screen, employment reference check, criminal background check and credit check