POSITION SUMMARY

Under the general supervision of the Quality Control Manager, the Quality Control Supervisor is quick-thinking, flexible, and able to juggle multiple priorities with a strong emphasis on organization and an unwavering attention to detail. This is a demanding and fast paced supervisory position that requires a proactive and positive thinker who is able to exercise good judgment, effective communication, and initiative.

The primary responsibility of this position is to ensure consistent application and supervision of QC standards and processes while working closely with the Sales and Operations teams to assure correct classification for rotation and consequent allocation purposes.

ESSENTIAL RESPONSIBILITIES

• Works as a member of Pacific Trellis Quality Control team and supervises QC employees and 3rd Party Inspection Services to note, record, and report the attributes of our products.

• Validates Inbound reports and scores.

• Supervises contracted or Grower/Shipper QC inspectors and conducts and assists in inspections.

• Supervision of the Inbound inspections process, from planning and data entry on the website, to uploading QC grades to Smart Term, reviewing and/or approving reports, and providing early alerts to the rest of the team in case of any deviations. Manage and supervise hold orders.

• Generate reports that support product-related issues in order to inform the growers and Category teams.

• Early alerts in case of any temperature issues during transit that could result in a claim.

• Works with Transportation, Operations, & Cold Storage facilities to investigate and resolve inbound related problems accurately and quickly.

• Provides support and backup to other departments to accomplish related tasks as needed.

• Provides timely and friendly customer service.

• Perform other duties and projects as assigned.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. May perform other duties as assigned.

CORE COMPETENCIES

• Communication Proficiency

• Quality Control

• Customer Oriented

• Teamwork Orientation

• Analytical & Problem Solving

• Reporting

MINIMUM QUALIFICATIONS

Education and Experience

Any combination of education and experience is likely to provide the required knowledge, skills, and abilities, typically:

• Bachelor’s Degree or foreign equivalent degree in Agriculture or an equivalent degree from an accredited institution, in a related field or equivalent years of experience.

• Bi-lingual English and Spanish strongly preferred. English is required.

• Minimum 2 years of direct or related experience in quality inspection, packing and program controls in the produce industry.

Knowledge, Skills, and Abilities

• Strong working knowledge of USDA Grade Standards for Fresh Fruits.

• Working knowledge of Food Safety requirements, including FSMA and 3rd-party food safety audits.

• Proficient computer skills in Microsoft Office Suite and inventory management systems.

• Strong analytical and problem-solving skills.

• Effective verbal and written communication skills.

• Excellent organizational and time management skills with a proven ability to meet deadlines.

• Ability to prioritize effectively, maintain attention to detail, and work with a sense of urgency.

• Ability to multi-task confidently and comfortably in a fast-paced environment.

• Ability to adapt and function effectively in high-paced and sometimes stressful conditions.

• Ability to work both independently and collaboratively in a team setting.

• Ability to develop and maintain effective working relationships.

• Ability to work through conflict and address issues effectively.

• Ability to openly communicate and work through competing priorities.

• Ability to read and interpret policies and procedures.

• Ability to work extended days and/or weekends as needed.

• Ability to travel as business needs require.

• TWIC card required.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job with or without accommodations.

• Office – 30-50% / Cold Storage – 50-70% – Onsite position.

• Stress level for the position is moderate to high. High during peak season.

• Noise level in the office is usually noise level moderate.

• Noice level in cold storage is usually noise level moderate to loud.

• Temperature in cold storage can be at 32F.

PHYSICAL REQUIREMENTS

The physical demands described here are representative of those an employee should possess to successfully perform the essential functions of this job with or without accommodations.

• Sustain frequent movement of the fingers, wrists, hands, elbows, and arms.

• Specific vision abilities required by this position include close vision, distance vision, color vision, peripheral vision, and focus.

• Prolonged periods of sitting at a desk, speaking on the phone or in person and working on a computer.

• Prolonged periods of standing and walking when working in cold storage environment.

• Must be able to lift up to 45lbs.

Equal Employment Opportunity (EEOC) Statement:

Pacific Trellis Fruit is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. We celebrate diversity and are committed to creating an inclusive environment for all employees.