MUST BE BILINGUAL-ENGLISH/SPANISH

Job Title: Quality Supervisor
Department: Quality Assurance / Quality Control
Location: Highbridge
Reports To: Quality Manager / Plant Manager
Job Type: Full-time

Position Summary:

The Quality Supervisor is responsible for overseeing quality assurance and quality control processes in our pet food manufacturing facility. This role ensures that all products meet regulatory, safety, and company quality standards. The Quality Supervisor leads a team of specialists, manages quality documentation, supports audits, and collaborates with cross-functional departments to ensure continuous improvement in food safety and product quality.

Key Responsibilities:

• Supervise daily QA/QC activities including in-process checks, product testing, and sanitation verification.
• Ensure compliance with regulatory requirements such as FDA, USDA, and GMPs.
• Monitor and enforce food safety standards including HACCP, SQF
• Maintain and review documentation for records, deviations, and corrective actions.
• Lead internal audits and support third-party audits and inspections.
• Investigate and resolve customer complaints and quality issues in coordination with operations.
• Train and coach QA specialists and production staff on quality procedures and best practices.
• Manage retention samples, lab equipment calibration, and environmental monitoring programs.
• Analyze production data to identify trends, risks, and opportunities for quality improvement.

Qualifications:

Education:

• Bachelor’s degree in Food Science, Animal Science, Microbiology, or a related field (preferred)

Experience:

• 3+ years in a quality assurance role in food or pet food manufacturing
• 1+ year in a supervisory or leadership position

Skills:

• Bilingual, English/Spanish
• Computer skills
• Knowledge of pet food industry regulations (AAFCO, FDA, FSMA)
• Strong understanding of HACCP, GMP, and GFSI standards
• Excellent communication, leadership, and problem-solving skills
• Proficiency in Microsoft Office and quality management systems
• Ability to work in a fast-paced, manufacturing environment

Certifications (preferred but not required):

• HACCP Certification
• SQF Practitioner or BRC knowledge
• PCQI Certification

Working Conditions:

• May require extended periods of standing or walking
• Must be able to lift up to 25–50 lbs occasionally
• May require off-shift work depending on production needs