Job Title: Product Application Engineer
Department: R&D Engineering
Reports To: Senior Director of Hardware and Systems Engineering
Location: Unigen Headquarters – Newark, CA

Job Overview: The Product Application Engineer will play a critical role in bridging the gap between complex technical products and customer needs. You will be responsible for providing pre- and post-sales technical customer support as well as design-in collateral such as datasheets, application notes, and user guides. You will also have a hand in driving future product definition based on technical feedback from our customers and partners.

Primary Responsibilities:

1. Provide technical customer support

• Assist customers in successfully integrating Unigen’s solutions into their specific technical designs and infrastructures
• Provide first-line customer support for design integration issues as well as any technical issues in production
• Assist the sales team by providing technical demonstrations, answering client questions, and drafting customized technical proposals
• Interface as necessary with all internal departments to resolve customer issues
• Update and maintain a weekly tracker summarizing all active customer technical support issues

2. Manage customer-facing communication for Failure Analysis cases

• Coordinate with customers and internal teams on FA requests and customer-facing communication on FA cases

3. Create and maintain customer-facing technical documentation

• Datasheets, Release Notes, Application Notes, Technical White Papers, User Guides, etc.

4. Product definition

• Acting as the "voice of the customer," gathering feedback, and advising the R&D teams on market demands and necessary design improvements

Qualifications

• Minimum Bachelor’s degree in Electrical Engineering (or related field), Master's degree in Electrical Engineering preferred
• Minimum 3 years of experience in a product application role
• Subject matter experience in memory, storage and AI technologies
• In-depth knowledge of AI, enterprise, and data center end markets
• Strong analytical and problem-solving skills.
• Effective communication and interpersonal skills.
• Ability to work independently and drive tasks to completion in a cross-functional setting.
• Goal-oriented, energetic, and self-starter mindset