The HR Operations Manager at Beacon Health System will play a pivotal role in shaping the future of our HR department. The position will focus on optimizing processes, leveraging technology, and ensuring seamless day-to-day HR operations. Will be responsible for providing day to day leadership for HR Service Delivery team members focused on employee lifecycle processes that may include but are not limited to; onboarding, leave management, general HR Operations, benefits, internal mobility, and position management to provide timely and effective support to our Associates. This unique role combines the strategic influence of an HR Business Partner with the operational expertise of an HR Operations Manager.

MISSION, VALUES and SERVICE GOALS

• MISSION: We deliver outstanding care, inspire health, and connect with heart.
• VALUES: Trust. Respect. Integrity. Compassion.
• SERVICE GOALS: Personally connect. Keep everyone informed. Be on their team.

Strategic HR Business Partner:

• Partner with business leaders to understand their needs and develop HR strategies that align with organizational goals.
• Provide expert guidance and support on a broad range of HR topics, including talent management, compensation and benefits, and employee relations.
• Stay abreast of industry trends and best practices to recommend innovative HR solutions.
• Provides overall prioritization of work assignments and management of functional team resources and their activities.

HR Operations & Process Optimization:

• Analyze existing HR processes and identify opportunities for improvement, automation, and standardization.
• Design and implement streamlined processes to enhance employee experience, reduce administrative burden, and increase productivity.
• Leverage technology and AI solutions and collaborate with cross functional teams to optimize workflows, data management, and reporting.

Technology Integration & Pod Collaboration:

• Work within a collaborative Pod structure, integrating HR operations with other HR functions.
• Evaluate HR technology platforms and tools to support operational needs and strategic objectives.
• Lead the implementation and integration of HRIS and other relevant technologies.
• Utilize Office 365 tools (SharePoint, Planner, Loop, Teams, etc.) to optimize business operations, streamline workflows, and foster collaboration within the Pod and broader HR department.

Data-driven Decision Making:

• Establish key metrics and performance indicators to measure HR operational effectiveness.
• Utilize data analytics and reporting tools to generate insights and inform decision-making processes.
• Drive continuous improvement initiatives based on data analysis and feedback from stakeholders.

Team Leadership and Development:

• Provide leadership, guidance, and mentorship to the HR operations team and Operations business partners
• Foster a culture of accountability, collaboration, and innovation within the team.
• Identify training and development needs to enhance team capabilities and skills.
• Ensures the HR Shared Services function maintains performance standards, including customer service, responsiveness, and completed resolution of issues while operating with stewardship of resources and within budget.

Employee Engagement & Retention:

• Partner with leadership and other HR functions to develop and implement strategies that promote employee engagement and satisfaction.
• Analyze employee engagement data to identify areas for improvement and track the effectiveness of retention initiatives.
• Partner with the Talent and Culture team in the design and implementation of programs and initiatives that foster a positive work environment, recognition, and career development opportunities.

Compliance and Risk Management:

• Ensure compliance with relevant employment laws, regulations, and internal policies.
• Mitigate risks associated with HR operations through effective controls and governance practices.
• Collaborate with legal, risk and compliance teams to address regulatory requirements and mitigate potential liabilities.
• Associate Relations
  • Proven ability to conduct thorough and unbiased investigations, utilizing best practices in evidence gathering, interviewing techniques, and documentation.
  • Experience in coaching and providing constructive feedback to leaders at all levels, fostering a culture of accountability and continuous improvement.

Training & Development:

• Facilitate impactful training sessions on HR policies, procedures, and best practices.
• Develop (in collaboration with COEs as a SME) and deliver training materials that are engaging and informative.
• Partner with subject matter experts to create training programs that meet the needs of the organization.

Performs other functions to maintain personal competence and contribute to the overall effectiveness of the department by:

• Completing other job-related assignments and special projects as directed.

Leadership Competencies

• Drives Results - Consistently achieving results, even under tough circumstances.
• Customer Focus - Building strong customer relationships and delivering customer-centric solutions.
• Instills Trust - Gaining the confidence and trust of others through honesty, integrity, and authenticity.
• Collaborates - Building partnerships and working collaboratively with others to meet shared objectives.
• Communicates Effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.

ORGANIZATIONAL RESPONSIBILITIES

Associate complies with the following organizational requirements:

• Attends and participates in department meetings and is accountable for all information shared.
• Completes mandatory education, annual competencies and department specific education within established timeframes.
• Completes annual employee health requirements within established timeframes.
• Maintains license/certification, registration in good standing throughout fiscal year.
• Direct patient care providers are required to maintain current BCLS (CPR) and other certifications as required by position/department.
• Consistently utilizes appropriate universal precautions, protective equipment, and ergonomic techniques to protect patient and self.
• Adheres to regulatory agency requirements, survey process and compliance.
• Complies with established organization and department policies.
• Available to work overtime in addition to working additional or other shifts and schedules when required.

Commitment to Beacon's six-point Operating System, referred to as The Beacon Way:

• Leverage innovation everywhere.
• Cultivate human talent.
• Embrace performance improvement.
• Build greatness through accountability.
• Use information to improve and advance.
• Communicate clearly and continuously.

Education and Experience

• The knowledge, skills and abilities as indicated below are normally acquired through the successful completion of a Bachelor's degree in Human Resources Management, Business, or related field. Master's degree in Human Resources Management/Labor Relations, Business, or Public Policy is preferred. Previous experience working in a strategic, collaborative, and consultative HR operating model is required. SPHR (or SHRM-SCP) or PHR (or SHRM-CP) preferred. 5 years of progressive experience in HR operations and/or HR Shared Services, preferably in a healthcare setting.

Knowledge & Skills

• Strong understanding of HR processes, technology solutions, and best practices.
• Demonstrated experience in process optimization, change management, and project management.
• Proficiency in HRIS, ATS, payroll systems, and other HR-related software.
• Experience working in a Pod structure or similar collaborative environment.
• Strong leadership, communication, and interpersonal skills.
• Ability to facilitate engaging and informative training sessions and create impactful HR presentations..
• Proficiency in Office 365 tools (Outlook, Teams, SharePoint, Excel, Planner, etc.)
• A strategic thinker who can translate HR goals into operational excellence and serve as a trusted advisor to senior management.
• A transformation champion who thrives on identifying and implementing process improvements.
• A data-driven decision maker who uses insights to drive continuous improvement.
• A team leader who fosters a culture of collaboration, innovation, and development.
• A risk management expert who ensures compliance and mitigates HR-related risks.
• A skilled project manager who can bring initiatives to fruition on time and within budget.
• Strong analytical and problem-solving skills, with the ability to proactively identify root causes and recommend solutions.
• Excellent written and verbal communication skills, with the ability to clearly articulate complex information to various audiences.

Critical leadership competencies that will ensure success in this position:

• Instills Trust
• Builds Effective Teams
• Drives Results
• Resourcefulness
• Customer Focus
• Drives Engagement
• Situational Adaptability
• Communicates Effectively
• Interpersonal Savvy
• Being Resilient

Working Conditions

• Works in an office environment.
• This role requires occasional travel to multiple Beacon Health System locations.
• We offer a flexible workplace policy with a hybrid model of 3 days on-site and 2 days remote work per week.
• Note that based on business needs, and at the discretion of leadership, there will be times when a full 5 days on-site presence is required.

Physical Demands

• Requires the physical ability and stamina to perform the essential duties of the position.