Under the direction of the Director of IT, the Network Administrator is responsible for:
• Coordinating requests for IT support. Facilitating timely resolution and ensuring requests are processed in keeping with the department's quality standards. On-call for nights and weekends.
• Investigating and resolving computer software and hardware problems of the end user.
• Performing routine operational processes.
• May provide assistance concerning the use of computer hardware and software, including electronic medical records software, printing, installation, word processing, electronic mail, and operating systems.
Essential Duties and Responsibilities:
• Install and perform minor repairs to hardware, software, and peripheral equipment, following design or installation specifications.
• Oversee the daily performance of computer systems.
• Set up equipment for employee use, performing or ensuring proper installation of cable, operating systems, and appropriate software.
• Maintain record of daily data communication transactions, problems and remedial action taken, and installation activities.
• Read technical manuals, confer with users, and conduct computer diagnostics to investigate and resolve problems and to provide technical assistance and support.
• Confer with staff, users, and management to establish requirements for new systems or modifications.
• Develop training materials and procedures, and/or train users in the proper use of hardware and software.
• Refer major hardware or software problems or defective products to Director of IT.
• Prepare evaluations of software and hardware, and recommend improvements or upgrades.
• Read trade magazines and technical manuals, and attend conferences and seminars to maintain knowledge of hardware and software.
• Inspect equipment and read installation instructions to prepare for delivery to users.
• Answer users' inquiries regarding computer software and hardware operation to resolve problems.
• Enter commands and observe system functioning to verify correct operations and detect errors.
• Conduct office automation feasibility studies, including workflow analysis, space design, and cost comparison analysis.
• Conduct an overview of system and network security on a regular basis.
• Provide on-call coverage for night and weekends.
• Demonstrates clear ownership of workplace and patient safety.
• Reports mistakes, near misses, adverse events and quality and safety concerns.
• Participates in the development and implementation of safety and quality improvement activities.
• Other duties as may be assigned.
Job Qualification Requirements:

Education: High School Diploma/GED required: Associate degree preferred.

Licensure/Certification: Valid Indiana Driver's License required.

Experience: Two to three years' previous experience working with laptop computers, desktop workstations, tablets, printers, etc. Extensive knowledge of personal computer hardware and software and Windows server based operating systems. Knowledge of Electronic Medical Records software (CPSI, Athena) strongly preferred. Strong analytical ability for analyzing systems and procedures, as well as exceptional problem solving skills. Good organizational skills and ability to adapt to a fast changing environment. Ability to be on-call for nights or weekend.

Physical Requirements: Standing, sitting, walking, bending, lifting, and moving computer items as needed; may lift up to 50 lbs. frequently.