Customer Service Representative - Float Teller in Indianapolis, Indiana at The National Bank of Indianapolis

Customer Service Representative - Float Teller

This position is the front line of our client experience. As a Customer Service Representative , you are the face of the Bank - delivering prompt, accurate, and high-quality service at the teller window while building trusted relationships with every client you serve. Your professionalism, attention to detail, and commitment to excellence ensure each interaction reflects the Banks values and dedication to service.

How Youll Contribute

• Deliver exceptional customer service by upholding the Banks Culture of Excellence at all times
• Operate a teller window efficiently, processing transactions accurately and timely
• Handle checking and savings transactions, negotiable instruments, loan payments, and safe deposit box rentals
• Provide clients with clear, accurate information about accounts, products, and services
• Maintain strong knowledge of Bank products and services to identify opportunities for referrals and cross-selling
• Evaluate client needs and connect customers with appropriate team members or departments
• Balance cash and transactions daily, verifying totals with precision
• Maintain working knowledge of the branch capture system
• Comply with all banking regulations, internal policies, and operational procedures
• Follow security and confidentiality protocols to protect clients and the Bank from fraud or risk

What Were Looking For

• High School Diploma or equivalent
• Six months or more of cash handling experience preferred for entry-level candidates
• Exceptional attention to detail with a high degree of accuracy
• Strong communication and customer service skills with a professional demeanor
• Excellent interpersonal skills with the ability to engage effectively with individuals from diverse backgrounds
• Basic computer proficiency and familiarity with terminal systems

Youll Excel If You

• Enjoy working directly with customers and creating positive experiences
• Take pride in accuracy, reliability, and follow-through
• Remain calm, professional, and service-focused in a fast-paced environment
• Are naturally observant and proactive in identifying client needs
• Value teamwork, accountability, and doing things the right way

Hourly Wage

The National Bank of Indianapolis is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment regardless of, and will not be discriminated against on the basis of race, color, sex (including pregnancy), sexual orientation, gender identity, religion, national origin, age, veteran status, disability, genetic information, or other bases as protected by local, state, or federal law.

The National Bank of Indianapolis participates in E-Verify, a federal program that verifies the employment eligibility of newly hired employees. Employment is contingent upon verification of identity and authorization to work in the United States in accordance with federal law.