Position Overview

The Senior Assistant Property Manager plays a critical operational role within the property management team, supporting the Area Manager by owning day-to-day execution across leasing performance, resident relations, financial coordination, and maintenance oversight. This role is designed for an experienced property management professional capable of operating with a high degree of autonomy while serving as a key escalation point for tenants, vendors, and internal teams.

Core Values

At our companies, we are guided by our Core Values:

• Lead by Example

• Be Consistent

• Hungry

• Better Together

• Client Focused

• Have Fun

The ideal candidate demonstrates sound judgment, accountability, and professionalism while embodying these values.

Key Responsibilities

Portfolio & Operations Management

• Serve as the primary tenant facing point of contact for an assigned portfolio of single-family and multi-family properties.

• Oversee leasing activity, vacancy readiness, and unit turnover timelines to ensure performance targets are met.

• Conduct regular property walks and inspections; proactively identify safety or maintenance concerns.

• Coordinate move-in and move-out processes, including inspection reviews, vendor scheduling, and quality control.

Leasing & Revenue Support

• Review pricing, days-on-market, and leasing activity; escalate concerns and recommendations to the Area Manager.

• Support leasing strategy execution, including marketing coordination and applicant pipeline management.

• Monitor move-in surveys and resident feedback to identify trends impacting retention and leasing success.

Property Financial & Administrative Oversight

• Review invoices, maintenance costs, and recurring expenses for accuracy and policy compliance prior to Area Manager approval.

• Track delinquencies, prepare notices, and support collection efforts in accordance with company policy and direction.

Maintenance & Vendor Coordination

• Manage maintenance workflows and vendor communication to ensure timely, cost-effective resolutions.

• Coordinate unit turns and capital improvements, ensuring scope alignment and quality standards.

• Work Order billing and review

Resident Relations & Issue Resolution

• Act as a primary escalation point for tenant concerns, complaints, and service issues.

• Draft and send written communications including notices, violation letters, and follow-ups as directed.

• Maintain consistent documentation and communication standards to support compliance.

Team Collaboration & Support

• Work closely with the Area Manager to provide real-time insight into portfolio feedback.

• Collaborate with leasing, accounting, and maintenance teams to ensure alignment and execution.

• Serve as a backup point of contact during Area Manager absences, as appropriate

• Minimum 3–5 years of property management experience (single-family and/or multi-family).

• Active Illinois Real Estate License required.

• Strong working knowledge of leasing, fair housing, maintenance coordination, and resident relations.

• Proficiency with Microsoft Office (Excel, Outlook, Teams) and property management software.

• High level of organization, discretion, and professional judgment.

• Ability to manage multiple priorities with minimal supervision.