Gateway West, located at 7440 Jim McDowell NW, is the City’s largest shelter and serves an average of 600 people per night, with cold winter nights bringing in more than 700 people.

The shelter offers a safe and welcoming environment to men and women experiencing homelessness in Albuquerque.

The center is open year-round, offering meals, a warm bed, and secure under-bed storage.

Shuttle service is provided daily.

POSITION SUMMARY
The Intake Specialist is responsible for managing the intake process for guests at the shelter, maintaining accurate records of all interactions and service provisions, and supporting guests in accessing necessary resources and services. This role involves the use of the Homeless Management Information System (HMIS) for data entry and reporting, coordinating with external agencies to ensure a safe environment for both guests and pets, and assisting guests with the completion of assessments such as the VI-SPDAT. The Intake Specialist plays a critical role in ensuring a smooth transition for guests into the shelter and supporting their pathway towards stable housing.

MINIMUM QUALIFICATIONS AND COMPETENCIES

• High school diploma or equivalent; additional education in social work, human services, or a related field preferred
• Previous experience working with individuals experiencing homelessness or in a supportive housing setting is highly desirable
• Proficiency in using HMIS or similar client management systems for data entry and reporting
• Strong understanding of trauma-informed care principles and a commitment to applying them in practice
• Ability to work effectively with diverse populations and demonstrate cultural competency
• Excellent communication, organizational, and problem-solving skills
• Ability to maintain professionalism and confidentiality in a fast-paced, high-stress environment
• Valid driver’s license and ability to travel locally as needed
• Ability to assess and respond to clients' needs with sensitivity, creating a supportive space that acknowledges the effects of trauma on behavior and communication