• Company: Vensure Employer Solutions — the largest privately held organization in the HR technology and service sector, providing HR/HCM technology, managed services, and global business process outsourcing (BPO). Serves over 95,000 businesses and processes over $135B in annual payroll. Headquarters: Chandler, Arizona. Website: www.vensure.com

• Position: Human Resources Business Partner

• Position summary: The HR Business Partner delivers tailored HR solutions that drive client success, retention, and growth. Specializes in resolving complex issues, ensuring compliance with employment laws, and providing a seamless client experience. Provides proactive consultation and ongoing support to develop, implement, and monitor HR strategies aligned with client needs. Known for collaboration, strategic thinking, and service excellence while upholding rigorous compliance standards.

• Essential duties and responsibilities:

• Partner with Executive- and Elite-tier HR-centric clients with a strong emphasis on HR compliance.

• Build a deep understanding of client business models, workforce practices, goals, and operational drivers.

• Provide expert guidance across industries, incorporating state and federal employment and payroll regulations, including multi-state compliance.

• Deliver customized, best-practice HR solutions aligned with internal standards to proactively reduce risk and liability.

• Resolve complex employee relations matters and investigations through timely, well-documented consultation and follow-up.

• Advise on investigations, coaching and counseling, reductions in force, ADA, PWFA, leaves of absence, terminations, and related matters.

• Develop and recommend HR tools and programs such as handbooks, job descriptions, compensation and PTO plans, performance management systems, and hiring/onboarding processes.

• Identify and escalate legal and regulatory concerns, facilitate resolution, and support client retention efforts.

• Encourage adoption of HR compliance training, tools, products, and services to enhance client operations.

• Accurately document all client interactions in the HRIS and leverage data, reports, and technology to identify trends.

• Collaborate cross-functionally with internal teams, brokers, and stakeholders to manage escalations and execute service plans.

• Manage client expectations in a fast-paced environment while monitoring service delivery, SLAs, and annual deliverables.

• Communicate compliance updates to clients through various channels and support continuous process improvement initiatives.

• Maintain current knowledge of employment laws and HR best practices through ongoing training and professional development.

• Regular, on-site attendance is an essential job function due to the need for secure access to systems, collaboration on sensitive technical matters, participation in operational meetings, and hands-on involvement in activities that cannot be performed remotely without compromising security, efficiency, or effectiveness.

• Some domestic travel required for team onsite meetings, client visits, customer events, industry conferences, and training sessions. May include air travel, ground transportation (cars, taxis, rideshare), and occasional public transportation.

• Marginal functions:

• Build, maintain, and promote relationships with team members and peers across disciplines to ensure effective coordination of communications and services affecting clients.

• Attend webinars and training to stay up to date on best practices related to the company and department.

• Complete projects and other duties as assigned by supervisor.

• Knowledge, skills, and abilities:

• Strong organizational, time management, and technical skills; personable, articulate, and professional.

• Demonstrated expertise in HR best practices and compliance with federal, state, and local employment laws.

• Working knowledge across multiple HR disciplines, including employee relations, organizational assessment, performance management, recruitment, compensation, and benefits.

• Excellent verbal and written communication skills with the ability to engage effectively at all organizational levels and across cultures.

• Outstanding internal and external customer service orientation.

• Bilingual proficiency in English and Spanish preferred.

• Adheres consistently to established KPIs, SOPs, policies, and guidelines.

• Skilled in applying change management principles to support business transformation.

• Ability to adapt quickly to shifting priorities, manage multiple client demands, and deliver best-practice guidance in real time.

• Sound judgment and decision-making skills under pressure and tight deadlines.

• High ethical standards with proven ability to manage confidential information appropriately.

• Capable of managing multiple projects simultaneously while maintaining accountability and follow-through.

• Applies consistent judgment to resolve escalations in alignment with laws, regulations, and company standards.

• Strong business acumen with the ability to understand and advise from the business owner’s perspective.

• Proven root cause analysis, problem-solving, and decision-making capabilities.

• Ability to research, analyze, and interpret various data sources.

• Demonstrated ability to prioritize and execute a high volume of work efficiently in a fast-paced, evolving environment.

• Education & experience:

• Bachelor’s degree in Human Resources, Business Administration, or a related field, or equivalent combination of experience, skills, and education (including relevant non-traditional degree programs or job training programs) required.

• 3–5 years of HR experience required.

• Experience with Microsoft Office (Outlook, Teams, Excel, PowerPoint) and ability to learn other applications as needed.

• Experience with various HRIS and payroll platforms preferred.

• PRISM and PEO experience preferred.

• This role requires a valid, non-restrictive driver’s license as it may involve occasional travel to client sites and company locations.

• Required licenses and/or certifications:

• PHR, SPHR, SHRM-CP, or SHRM-SCP certification preferred.

• Physical, mental, and communication demands:

• Physical demands: Primarily sedentary work involving extended periods of sitting at a desk or computer; frequent use of hands and fingers for keyboard and office equipment; occasional movement within the office and to client sites, airports, hotels, or conference venues; visual acuity to review payroll data and documentation; minimal lifting and carrying (files or light materials).

• Mental demands: Requires sustained attention to analyze complex HR issues, regulatory requirements, client data, and business scenarios; frequent use of logic and judgment to make timely decisions under pressure and competing priorities; problem solving and root cause analysis; adaptability to changing regulations and client needs; ability to safeguard sensitive and confidential information; emotional resilience to manage stressful situations and sensitive employee relations matters.

• Communication demands: Frequent verbal interaction with clients, business owners, executives, employees, brokers, and internal teams via phone, video, and in-person; regular written preparation of emails, documentation, reports, policies, and system entries requiring clarity and accuracy; ability to explain complex HR, legal, and compliance concepts to varied audiences; active listening to gather information and assess concerns; tact, diplomacy, and professionalism when addressing sensitive topics and escalations; ongoing requirement to accurately document client communications and outcomes in designated systems.

• Disclaimer: The above job description is not an all-inclusive list of duties and standards. Incumbents will follow other instructions and perform other related duties as assigned by their supervisor.

• Benefits:

• Health insurance: medical, dental, and vision coverage.

• Retirement plan: 401(k) with company match.

• Paid time off: PTO, holidays, parental leave, and sick leave provided as required by applicable state law.

• Other benefits: life insurance, short-term disability, long-term disability, employee assistance program (EAP), flexible spending account (FSA), health savings account (HSA), identity theft protection, critical illness, accident, cancer, hospital protection, legal and pet insurance.

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