Associated Luxury Hotels International (ALHI) provides a positively rewarding, fast-paced environment in a competitive industry where a highly motivated driven individual will thrive. We serve as the global sales and marketing extension to a carefully curated portfolio of more than 250 of the world's most distinguished independent luxury hotels and resorts, cruise lines and destination management companies. Our team of nearly 80 professionals in 26 offices across North America and Europe is dedicated to delivering personalized service to our clients within the meeting, incentive, convention, and exhibition marketplace. Working in tandem with our exclusive membership, ALHI provides unparalleled solutions for meeting and event professionals by identifying and presenting myriad options based on desired attributes that create successful programs, for our clients and their audiences. With hospitality and service at our core, ALHI serves as stewards for the hospitality and meetings industry, sharing best practices, connecting people, and fostering innovation to empower our community.

Position: People & Operations Manager

Position Summary

The People & Operations Manager is fulltime salary exempt position that will be in‑office five days week in our Plano location. This person plays a vital part in supporting ALHI’s People & Culture function and overall workplace operations. Reporting to the Vice President of People & Culture, this position ensures a smooth, efficient, and welcoming office environment while coordinating key people processes, employee engagement initiatives, and administrative support functions. The ideal candidate is proactive, highly organized, and thrives in a fast‑paced setting—overseeing daily office operations, assisting with accounting and payroll‑related tasks, and contributing to a positive employee experience. This role is perfect for someone who enjoys being at the center of activity and is committed to operational excellence and collaboration.

Duties/Responsibilities:

People & Accounting Support:

Office Management

• Responsible for all ALHI office day-to-day operations and procedures, including receiving packages and shipping items.
• Act as liaison and conduct verbal & written communication with the Executive team and all customer segments (members/vendors/senior management) in a timely manner across several time zones.
• Coordinate and schedule internal and external customer appointments, meetings and events, as necessary and identify scheduling conflicts pro-actively.
• Assistance where needed for conference and meeting logistics, including registration, shipping, lodging and travel arrangements and meals.
• Point person for all administrative duties, including ordering office supplies and equipment.
• Reconcile expense reports for CEO & CSO on a weekly basis.
• Special projects and other administrative duties as needed.
• Maintains discretion and confidentiality in relationships with all staff, executives, and clients.
• Perform other duties as assigned by the Executive Team.

Qualification Requirements:

Experience:

Skills:

Physical Requirements:

Salary at ALHI is determined by various factors, including but not limited to location, the individual’s particular combination of education, knowledge, skills, competencies, and experience, as well as organizational requirements.

Benefits offered, but not Limited to:

• Generous Bonus Structure

• Medical, Drug, Vision & Dental

• Health Savings Account / Flex Spending

• 20 days of PTO

• 12 Holidays

• EAP

• 401(K) Retirement Plan with Match Contribution

• STD/LTD

• Life and Voluntary Life Insurances

• Employee Discounts

ALHI is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to their race, color, ethnicity, religion, sex (including pregnancy, childbirth, lactation, or related medical conditions), national origin, ancestry, age, marital status, sexual orientation, gender identity and expression, disability, veteran status, military or uniformed service member status, genetic information, or any other status protected by applicable federal, state, local, or international law