Job Title: Director of Human Resources

Department: Human Resources

Reports To: General Manager / Area Director of HR

Job Code: 802080

FLSA Status: Exempt

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Position Summary:

The Director of Human Resources is responsible for leading the HR function, overseeing all aspects of human resources including recruitment, associate relations, training and development, performance management, benefits administration, compliance, and organizational development. The role is a key member of the hotel’s Executive Committee and collaborates with department leaders to maintain a positive and productive workplace culture in alignment with the hotel’s service standards and brand values. An ideal candidate will have at least 2 years of experience with Hyatt brand.

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Essential Duties & Responsibilities:

• Develop and implement HR strategies aligned with overall business goals.
• Manage the full associate life cycle: recruitment, onboarding, engagement, performance, development, and separation.
• Serve as a trusted advisor to department heads and associates on HR-related matters.
• Champion a positive workplace culture that promotes diversity, inclusion, and high associate engagement.
• Lead and manage compliance with federal, state, and local employment laws (e.g., FMLA, ADA, EEOC, wage & hour).
• Oversee payroll processing and benefits administration in coordination with accounting/payroll teams.
• Handle associate relations issues professionally and confidentially, conducting thorough investigations when needed.
• Develop and manage HR budgets, forecasts, and reports.
• Ensure all associate records, handbooks, job descriptions, and HR systems are current and compliant.
• Coordinate hotel orientation and ongoing training programs to support associate development and service excellence.
• Lead performance review cycles, succession planning, and talent development initiatives.
• Represent HR in safety committee meetings, audits, brand inspections, and legal proceedings, as required.
• Maintain relationships with union representatives (if applicable) and oversee adherence to labor contracts.

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Working Conditions:

• On-site role at the hotel with frequent interaction with all departments.
• May be required to work evenings, weekends, and holidays based on operational needs.
• Occasional travel for training or corporate meetings may be required.

Compensation

Competitive wage, commensurate with experience.

This job description is not intended to be all-inclusive; additional details will be specified by the direct supervisor. The associate may also perform other reasonable business duties assigned by their direct supervisor.

Dreamscape Hospitality reserves the right to change this job description, job responsibilities, duties, and working hours as needs prevail.

Dreamscape Hospitality is an at-will employer. This document does not constitute a contract of employment, and nothing contained in this job description issued by Dreamscape Hospitality is intended to create a contract of employment or guarantee employment. is a guideline and does not constitute a written or implied employment contract.

Qualifications:

Education & Experience:

Bachelor’s degree in Human Resources, Business Administration, or related field (Master’s preferred).

5+ years of progressive HR experience, preferably in hospitality or service industry; at least 2 years in a senior HR leadership role.

Experience in a full-service or luxury hotel environment strongly preferred.

HR certification (e.g., SHRM-CP/SCP, PHR/SPHR) is a plus.

Knowledge, Skills & Abilities:

Ability to communicate in English and Spanish

In-depth knowledge of labor laws and HR best practices.

Strong leadership and team development skills.

Excellent communication, interpersonal, and conflict-resolution abilities.

Strategic thinker with the ability to execute tactical plans.

Proficiency in HRIS systems and Microsoft Office Suite.

Bilingual (English/Spanish or other) preferred, depending on hotel location.