JOB SUMMARY

The Customer Relations Specialist reports to the Human Resources System Manager of Employment & work closely with all areas of human resources. Partners with and serves as a backup to the HR Specialist and in that role is responsible and accountable to efficiently coordinate all aspects of new hire and non-employee processing according to federal, state and Forrest Health guidelines.

Performance Expectations:

• Greet and assist lobby visitors with employment applications, onboarding, computer troubleshooting, and pre-employment assessments.
• Answer and route calls promptly, using clarifying questions to ensure accurate referral.
• Maintain HR lobby daily, ensuring it is clean, organized, and welcoming.
• Manage employment verification requests in compliance with policy and confidentiality standards.
• Prepare, process, and maintain new hire files including scanning, indexing, I-9 compliance, E-Verify submissions, and Lawson data entry.
• Assist with onboarding appointments and ensure accuracy of new hire information.
• Issue employee, contractor, volunteer, and student ID badges following protocol.
• Coordinate supply orders and invoice payments in Lawson.
• Receive, log, and distribute incoming mail and faxes.
• Provide clerical and administrative support, including data entry, scheduling, and document preparation.
• Uphold strict confidentiality and professionalism when handling information.
• Demonstrate cultural sensitivity, tact, patience, and professionalism in all interactions.

Qualifications

Education/Skills:

High school diploma or equivalent required. Higher education preferred. Typing speed of thirty-five WPM is required. Computer literacy required. Must be proficient with Microsoft Suites, including Outlook.

Work Experience:

A minimum of one year of customer service/receptionist experience is required.

Mental Demands

Demonstrate understanding, patience, and professionalism with all customers. Apply sound judgement, initiative, and decision-making skills, escalating issues when appropriate. Communicate effectively at all levels, both verbally and in writing. Adapt to shifting priorities in a fast-paced HR operations environment. Exhibit genuine interest in helping others while maintaining composure under pressure.