Home2 Suites by Hilton Billings

About The Role

The Night Auditor in our front desk department plays a critical role in ensuring smooth hotel operations during the overnight shift. This hourly, full-time position is responsible for balancing the day’s financial transactions, providing attentive guest service after hours, and preparing the property for the next business day. Working largely independently, the Night Auditor serves as the primary point of contact for late-arriving guests, handles inquiries and issues that arise overnight, and ensures that all systems and reports are accurate, complete, and ready for morning management review.

What You'll Do

• Perform nightly audit of daily front desk, reservations, and point-of-sale transactions to ensure accuracy and completeness
• Reconcile guest folios, room charges, payments, and adjustments; investigate and correct discrepancies as needed
• Run and verify end-of-day reports, including revenue, occupancy, and night audit summaries, and distribute to appropriate stakeholders
• Check in and check out guests during overnight hours, following all standard procedures and verification steps
• Respond to guest requests, questions, and concerns promptly and professionally throughout the night
• Monitor property security and safety during overnight shift, including periodic property walks and reporting any suspicious activity or maintenance issues
• Prepare, print, and organize daily reports, registration materials, and key packets for upcoming arrivals
• Balance and secure cash drawers, process deposits, and follow cash-handling and credit card security procedures
• Coordinate with housekeeping and maintenance via logs or systems to communicate room status, special requests, and maintenance needs identified overnight
• Ensure lobby and front desk areas remain clean, organized, and welcoming for early-morning guests and staff
• Follow all hotel policies, procedures, and brand standards related to guest service, confidentiality, and safety
• Support other overnight tasks as assigned to help maintain smooth hotel operations across the 40-room property

Qualifications

• Previous experience in a hotel front desk, night audit, or similar customer-facing hospitality role preferred
• Basic understanding of accounting or bookkeeping principles, including reconciliation and balancing
• Comfort working independently and making sound decisions during the overnight shift
• Proficiency with hotel property management systems (PMS) and basic computer skills (email, spreadsheets, report generation)
• Strong attention to detail and accuracy when handling financial transactions and reports
• Excellent communication and customer service skills in English, both verbal and written
• Ability to remain professional, calm, and solutions-focused when addressing guest issues or emergencies at night
• Reliable, consistent availability to work overnight shifts, including weekends and holidays as needed
• Ability to stand for extended periods and perform light physical tasks such as lifting, carrying, or moving items up to approximately 25 pounds
• High school diploma or equivalent; additional hospitality or accounting training is a plus