Night Audit in Billings, Montana at Generation Hospitality

About Generation Hospitality

As a recognized leader in the hospitality industry, Generation Hospitality Group brings unparalleled expertise in marketing, sales, operations and revenue management.

About The Role

As a Night Audit team member in our Front Desk department, you will be responsible for ensuring the smooth operation of the hotel during overnight hours. This role combines front desk guest service, end-of-day financial balancing, and property monitoring to support an accurate and secure transition between business days. You will be the primary point of contact for guests during the night, handling check-ins and check-outs, resolving issues, and completing nightly audit processes to ensure all daily transactions are correctly recorded. This is an hourly, full-time position that requires attention to detail, reliability, and a strong customer service mindset.

What You'll Do

• Perform nightly front desk operations, including guest check-in, check-out, reservations, and room assignments
• Complete daily financial audits, balancing and reconciling all front office postings and payments
• Verify and correct room rates, charges, and folios to ensure accurate billing
• Prepare and distribute daily reports, summaries, and audit documentation for management review
• Monitor property activity overnight, promoting guest safety and security and reporting any unusual incidents
• Respond promptly and professionally to guest inquiries, requests, and complaints via phone and in person
• Process payments, post charges, and manage cash drawers in accordance with established procedures
• Ensure all front desk systems are properly closed for the day and rolled over to the next business date
• Coordinate with housekeeping and maintenance to address room status updates and urgent issues
• Maintain cleanliness and organization of the front desk and lobby area during the night shift
• Follow all company policies, procedures, and brand standards for guest service and financial controls
• Assist with preparing next-day materials, keys, and information to support morning staff and management

Qualifications

• Previous hotel front desk, night audit, or related hospitality experience preferred
• Basic understanding of accounting or cash-handling procedures with strong numerical accuracy
• Proficiency with computers and ability to learn property management systems (PMS) and related software
• Strong customer service and communication skills in English, both verbal and written
• Excellent attention to detail, organization, and time management skills
• Ability to work independently with minimal supervision during overnight hours
• Reliable and punctual, with the ability to work an hourly, full-time schedule including nights, weekends, and holidays
• Ability to handle confidential and financial information with integrity and discretion
• Calm and professional demeanor when resolving guest issues or handling emergencies
• Physical ability to stand for extended periods, walk the property as needed, and occasionally lift or move items up to 25 lbs