Fairfield Inn & Suites Colorado Springs South - Front Desk Agent

Join Our Team as a Front Desk Agent!

About Us

The Front Desk Agent is the shining star of our guest experience, mastering the art of customer service and communication to create a seamless and inviting stay for all our guests. This pivotal role not only manages guest interactions but also keeps the front desk running like a well-oiled machine.

KEY SKILLS/RESPONSIBILITIES

• Customer Service Excellence:Provide outstanding service to guests, maintaining a friendly and warm demeanor at all times. Proven ability to deliver exceptional guest service and enhance guest satisfaction.
• Communication:Effectively convey information and ideas, and address guest inquiries and issues promptly. Strong verbal and written communication skills for interacting with guests and team members.
• Problem-Solving:Evaluate and select among alternative courses of action quickly and accurately to resolve guest concerns.
• Multitasking Ability:Manage multiple tasks efficiently, including handling reservations, check-ins, and check-outs.
• Financial Skills:Work with and understand financial information, performing basic arithmetic functions as needed.

EDUCATION & EXPERIENCE

• High school diploma or equivalent; experience in a hotel or related field preferred.
• Familiarity with hotel management software and Microsoft Office suite.

After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:

• Now offering Daily Pay! Ask your Recruiter for more details
• Medical, Dental, and Vision Coverage
• Short-Term and Long-Term Disability Income
• Term Life and AD&D Insurance
• Paid Time Off
• Employee Assistance Program
• 401k Retirement Plan

PROPERTY INFORMATION:

Unwind at Fairfield Inn & Suites Colorado Springs South. Our pet-friendly hotel in Colorado Springs, CO, offers the spacious accommodations and convenient amenities you need to maintain your balance. Relax in our hotel rooms and suites with plush Marriott bedding, ergonomic workspaces, and free Wi-Fi. Start your morning with selections from our free breakfast, and dine at nearby restaurants like Outback Steakhouse and Marigold Bistro. Stay active in our indoor pool and 24-hour fitness center, or head to Cave of the Winds Mountain Park for outdoor recreation. Our convenient location near Fort Carson, Peterson AFB, and UCHealth Memorial Hospital makes our accommodations ideal for your upcoming group or solo stay. Enjoy easy access to Broadmoor World Arena, Cheyenne Mountain Zoo, Pikes Peak, and more top attractions. No matter what brings you to town, make the most of your stay at Fairfield Inn & Suites Colorado Springs South. Our goal is to make every guest feel at home. What sets us apart is our team-oriented culturewe think as we, not I. We collaborate, support each other, and hold daily Stand-up Meetings to celebrate wins, recognize employees, and discuss ways to continuously improve our service. Our shared commitment is to create unforgettable experiences for our guests. As part of a company managing over 800 hotels worldwide, we take pride in our diverse workforce and people-first approach to business. Our employees enjoy fantastic benefits, including hotel discounts, discount programs, online training courses, management apprentice programs, leadership development opportunities, and much more. So, if you're looking for a place where you can grow, succeed, and belong, come join us!

Application deadline for Colorado positions: 11/24/25