Fine Dining Matre d/ Host

As an award-winning boutique hotel, The Inn at Willow Grove provides guests with an unsurpassed luxury experience. Vintage Restaurant is seeking a professional Fine Dining Maître d’ to join our restaurant team. Our staff consists of guest service-oriented individuals who are energetic, organized, methodical and can work both as a team player and independently towards one goal - maximum guest satisfaction. Evening hours beginning at 3pm with possible days. Compensation: Salary begins at $17 (commensurate with experience). Full-time.

Responsibilities include but are not limited to:

• Professional and gracious communication via email, phone, and in person with our guests.

• Receive and record dining reservations or respond to general inquiries via telephone or the online reservation system. Resy.com

• Table management, organizing the evening's floor plan, controlling the flow of the dining room, and constantly communicating with managers as to when tables are needed back for the next reservations.

• Seat guests as needed to ensure reservation times are met, and guests are treated appropriately.

• Always do your best to accommodate guests’ requests. Anticipate and meet the guests’ needs before they are requested.

• Actively communicates with the front of the house (FOH) and back of house (BOH) staff and management to guarantee all guests are taken care of.

• Interacts with people beyond giving and receiving instructions, particularly in resolving Guest complaints.

• Data Entry

• Complete daily logbook, daily reports, and other tasks as assigned by the Food and Beverage Director

• Assist the Food & Beverage Director with various tasks

• Exude and instill exemplary Hospitality standards at all times

• Provide engaged, friendly, and attentive customer service to all guests, inclusive of eye contact, respectful conversation, and smiling

• Maintains the ambiance of the restaurant to include lighting, music, cleanliness, and hygiene.

Qualifications:

• 2 or more years of Resort Hotel/Restaurant Host, Maître d’, or serving/bartending experience preferred

• This position requires open availability, efficiency, and punctuality.

• Able to work unsupervised efficiently and organized

• Proficiency with Microsoft Office products, Word, Excel, etc.