Fine Dining Restaurant Host at Willow Grove Inn LLC – Orange, Virginia

Fine Dining Matre d/ Host

As an award-winning boutique hotel, The Inn at Willow Grove provides guests with an unsurpassed luxury experience. Vintage Restaurant is seeking a professional Fine Dining Maître d’ to join our restaurant team. Our staff consists of guest service-oriented individuals who are energetic, organized, methodical and can work both as a team player and independently towards one goal - maximum guest satisfaction. Evening hours beginning at 3pm with possible days. Compensation: Salary begins at $12- $15 (commensurate with experience). Full time.

Responsibilities include but are not limited to:

• Professional and gracious communication via email, phone and in person, with our guests.

• Receive and record dining reservations or respond to general inquiries via telephone or online reservation system. Resy.com

• Table management, organizing the evenings floor plan, control the flow of the dining room and constantly communicate with managers as to when tables are needed back for the next reservations.

• Seats guests as needed to ensure reservation times are met and guests are treated appropriately.

• Always do your best to accommodate guests’ requests. Anticipate and service the guests’ needs before requests are made.

• Actively communicates with the front of the house (FOH) and back of house (BOH) staff and management to guarantee all guests are taken care of.

• Interacts with people beyond giving and receiving instructions, particularly in resolving Guest complaints.

• Data Entry

• Complete daily logbook, daily reports and other tasks as assigned by Food and Beverage Director

• Assist Food & Beverage Director with various tasks

• Exude and instill exemplary Hospitality standards at all times

• Provide engaged, friendly and attentive customer service to all guests inclusive of eye contact, respectable conversation and smiling

• Maintains the ambiance of the restaurant to include lighting, music, cleanliness, and hygiene.

Qualifications:

• 2 or more years Resort Hotel/Restaurant Host, Maître d’ or serving/bartending experience preferred

• This position requires open availability, efficiency, and punctuality.

• Able to work unsupervised efficiently and organized

• Proficiency with Microsoft Office products, Word, Excel, etc.