Title: IT Internship
Division: Enerfab Power & Industrial
Location: Blue Ash, OH
Direct Report: IT Operations Manager

Company Description
Enerfab has 125 years of experience providing fabrication, construction, and industrial services across the chemical, food & beverage, oil & gas, heavy industrial, data center, and power industries. Founded in 1901, Enerfab has grown into an industry leader known for its capabilities, safety, and commitment to quality. As part of Quanta Services (NYSE: PWR), Enerfab combines operational agility and craftsmanship with the resources of a Fortune 200 infrastructure leader.

Are you Built for the Challenge?
Enerfab and the co-op student program go way back - We have been incorporating co-op students into our organization for over 40 years, with the lens that this program can be mutually beneficial for the future. We feel that it is with this intention and our corporate culture that we create a workplace that is desirable to both excel and grow as business professionals. In fact, there are several folks on our management teams that got their start as Enerfab co-op students.

Position Description:
The successful candidate will be responsible for providing internal support for IT requests. This paid internship will be as part of a team that is the first line of support responding to requests and providing exceptional customer service to a variety of internal clients ranging from field workers to the executive team.

Responsibilities:

• Provide technical assistance over the phone, electronically (email, chat, texting), and in person to both internal users and external customers.
• Install, test and configure new laptops, printers, VoIP phones, peripheral equipment and software.
• Provide IT support and resolve problems over remote sessions with end-users.
• Assist with onboarding of new users by deploying new laptops/systems using standard hardware, images and software.
• Diagnose, resolve, and document technical hardware and software issues.
• Become familiar with and use company productivity tools such as the ticketing system, knowledge base, and phone functions.

Qualifications:

• Currently enrolled in collegiate program working towards a degree in Information Technology or related degree.
• Be willing to work periodic overtime, including an on-call rotation.
• Possess good verbal/written skills to provide effective phone, desk-side, and email support.
• Possess knowledge of computer network hardware.
• Have proficiency in Microsoft Operating system.