Position Overview

Oak Heart Veterinary Hospital is seeking an Urgent Care Lead to join our dedicated staff in Raleigh.

Why Oak Heart Veterinary Hospital

Oak Heart is a four-practice veterinary hospital family that includes Oak Heart at Dixie Trail, Oak Heart at Longview, Oak Heart at Person Street, and Oak Heart at South Saunders. All practices are located inside the beltline of Raleigh, minutes from downtown. Each location has its own personality and culture, with dedicated doctors and staff – you will not be asked to rotate between hospitals.

All the Oak Heart practices are fully equipped for you to practice your best medicine, with in-house labs, ultrasound, digital radiographs, and dental radiographs. Every exam room has a computer and a payment terminal, to provide efficiency for doctors and clients. We offer flexible schedules and encourage the development of personal interests like acupuncture or ultrasound skills.

Raleigh is one of the most desirable places in North Carolina to call home with quality healthcare, a centralized location, well-rated schools, family-friendly amenities, excellent eats, and an extensive trail system. Raleigh and the Triangle area of NC are consistently ranked as one of the best places to live in the United States. Come check us out, you will want to stay!

Duties:

Duties/Responsibilities:

• Perform Veterinary Technician duties including but not limited to triage of incoming patients, client interactions, assisting doctors with creating patient estimates and thoroughly explaining to owners, and perform diagnostics and treatment of patients
• Demonstrate and encourage that protocols are followed and implemented in coordination with hospital management
• Assist and regularly communicate with Hospital Administrator regarding department needs, including:
• Inventory needs
• Staff training initiatives
• Workflow concerns
• Navigate workflows amongst all departments
• Educating and mentoring individuals of varying levels of skills and expertise

Required Skills/Abilities

• Have a passion for mentoring and training others
• Excellent time-management skills and the ability to prioritize tasks/projects
• Ability to maintain composure in stressful situations
• Leadership skills including the ability to inspire, delegate, and find creative solutions with confidence
• Excellent interpersonal, problem-solving, collaborative, and teamwork skills
• Takes initiative, works independently, and exhibits decision-making skills with good judgment
• Promote a positive environment for mentoring with learning and growth for all our technicians and assistants
• Ability to build and maintain internal and external relationships with professionalism and integrity
• Schedule flexibility
• Strong verbal and written communication skills.

Education and Experience:

• At least 5 years RVT/VA experience in an Urgent Care or Emergency Veterinary Hospital

Perks and benefits include:

• Tuition assistance
• A choice between two medical plans with prescription drug benefits
• Dental and vision coverage available
• 401(k) Savings Plan with employer match, including immediate vesting
• Life insurance for yourself, spouse and eligible dependents available
• Paid time off / holidays
• Health Savings Account available
• Short term disability available
• Supplemental critical illness and accident plans available
• Uniform allowance
• Continuing education allowance for credentialed technicians
• Employee assistance program

We provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.