At White Plains Hospital, you have an opportunity to work side-by-side with some of the most talented people in the world.

We have been widely recognized for our exceptional culture, world-class physicians, Magnet-designated nurses and passionate employees who make a real difference in our community. With tremendous growth opportunities, great benefits, and flexible work schedules, it is no wonder why we are consistently recognized as a Great Place to Work.

Position Summary

The Admitting Registrar is responsible for greeting and receipting all patients presenting to the appropriate departments (Inpatient, Ambulatory Surgery, Ambulatory Testing Center, etc.) in an ethical and efficient manner. In this role, you’ll obtain demographics and insurance information from patients seeking treatment as well as understand and adheres to all HIPAA policies while insuring information obtained will support billable/collectable accounts. Will interact in a professional and customer-focused manner with patients, families and visitors being the calm and reassuring presence patients need as they navigate their hospital experience. Also responsible for patient placement throughout facility in the bed control unit within Admitting.

Essential Functions and Responsibilities Includes the Following:

1. Understands and adheres to the WPH Performance Standards, Policies and Behaviors.

2. Responsible for generating patient chart, ID bracelet, obtain pertinent signatures, coordinate patient chart to include physician orders, medical consent and to direct patient to appropriate ancillary department for testing.

3. Integrate the use of Health Information System (HIS) for insurance eligibility, copays, and correcting registration errors at the time of registration.

4. Responsible for checking inpatient and ambulatory patient’s valuables with the cashier and have patient sign the Valuable Policy Release form which should be included in the patient folder.

5. Scan insurance cards and legal patient identifications.

6. Provide each patient with all mandatory documents (i.e., Notice of Privacy Practices, Patient Bill of Rights)

7. Responsible for using the language interpreter for patient preferred language is other than English.

8. Process patient pre-admission for all elective patients either by telephone or when patient arrives for pre –op testing.

9. Responsible for informing patients about their responsibilities at the time of pre-registration.

10. Responsible for morgue reconciliation in addition to obtaining appropriate signatures for hand off to funeral homes.

11. Responsible for entering ordered tests into Order Communication system to ensure that the ancillary departments receive appropriate testing orders through the computer system.

12. Ensures that patient chart is completed in a comprehensive, accurate manner giving attention to proper chart alignment.

13. Responsible for notifying insurance companies of Inpatient Admission/Outpatient services at the hospital.

14. Responsible for setting up patients charts for the following day.

15. Responsible for auditing patients’ charts for JACHO compliance.

16. Prepares inpatient, Ambulatory/Endoscopy daily list printed from the OR scheduling system.

17. Responsible for Credit card verification and POS collections.

18. Responsible for completing pre-certification process on the weekends for those insurances’ carriers mandating the completion of the process on weekend.

19. Responsible for escorting patient to Ambulatory Surgery unit.

20. Complete work queues during downtime to assist Patient Accounts with accurate and timely billing.

21. Responsible for Press Ganey patient satisfaction.

22. Performs all other related duties as assigned.

Education & Experience Requirements

Minimum Education: High School Diploma or GED required.

Minimum Experience:

 Ability to type at least 45 words per minute.

 Previous hospital experience preferred.

 Previous registration experience in a medical setting (physician office, hospital) strongly preferred.

 Knowledgeable in medical health insurances.

 Knowledge of medical terminology.

 Familiarity with electronic medical record systems, EPIC preferred.

 Must be detail oriented, able to problem solve, multi-task and perform various registration duties on demand. Includes willingness to cover all areas as needed.

 Bilingual helpful but not required.

 Effective 12/1/2022 the HBI (Healthcare Business Insights) one time certification course is required and must be completed during the onboarding period and prior to start date.

Core Competencies

 Ability to cooperate with others.

 Must be able to communicate and converse with patients and write in the English language.

 Effectively communicate with internal and external customers.

 Integrity to handle the confidential aspects of work.

 Retains composure under stress.

Physical/Mental Demands/Requirements & Work Environment

 Ability to remain in stationary position 50% of the time.

 Must be able to move around inside the office to access charts, physicians’ order, and patients’ charts from the printer.

 Must be able to constantly move from Admitting to ATC, Radiology and Ambulatory unit to escort patients for their test/ procedure.

 Must be able to communicate with patients when they come in for test or procedure and able to communicate with patients who have questions about their bills /financial obligations. Must be able to convey and exchange accurate information.

 Must be able to recognize patients when they arrive at the reception area and greet patients.

 Must be able to inspect patients’ charts for accuracy.

 Must be able to transport patients in a wheelchair from Admitting to Ambulatory Unit.

 Must be able to Observe a Tele Tracking monitor for extended period of time.

 Must be able to constantly operate a computer, scanner, and credit card machine.

 May be exposed to chemicals necessary to perform required tasks. Any hazardous chemicals the employee may be exposed to are listed in the hospital’s SDS (Safety Data Sheet) data base and may be accessed through the hospital’s Intranet site (Employee Tools/SDS Access). A copy of the SDS data base can also be found at the hospital switchboard, saved on a disc.

Primary Population Served

Check appropriate box(s) below:

☐Neonatal (birth – 28 days) ☒Patients with exceptional communication needs

☐Infant (29 days – less than 1 year) ☐Patients with developmental delays

☐Pediatric (1 – 12 years) ☐Patients at end of life

☐Adolescent (13 – 17 years) ☐Patients under isolation precautions

☒Adult (18 – 64 years) ☐Patients with cultural needs

☒Geriatric (> 65 years) ☒All populations

☐Bariatric Patients with weight related comorbidities

☐ Non-patient care population

The responsibilities and tasks outlined in this job description are not exhaustive and may change as determined by the needs of White Plains Hospital

Salary:$53,840.67-$80,782.07