Essential Duties and Responsibilities:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

• Obtains patient demographic and health insurance information; collects co-pay(s) when appropriate.
• Verifies and records insurance benefits with the ability to understand and provide insurance breakdowns.

• If required by payer(s), obtains prior authorization &/or follows up on authorization daily.
• Interacts professionally with physicians, patients/family, and Co-Workers.
• Schedules set ups, as called into VieMed, by physicians or physician’s office staff, per policy and procedure.

• Retrieves incoming referral and logs demographic information into current patient database & billing system.

• Reviews medical records from referral(s) to determine if medical necessity has been met.
• Communicates to sales team and/or referral source(s), if referral(s) is acceptable or what is missing to complete referral(s)

• Documents in computer system the status of referral
• Reports all concerns or issues directly to Intake Manager or Intake Supervisor
• Other responsibilities and projects as assigned.

Qualifications:

• High School Diploma or equivalent preferred
• Five (5) years’ experiences working for a Durable Medical Equipment company OR worked one (1) year as a VieMed Intake Specialist I

• Basic understand of all product offerings.
• Basic understandings of medical insurance benefits as wells a medical policy.
• Skilled in establishing and maintaining effective working relationships with employees, patients, organizations, and the public.

• Effectively communicate with physicians, patients, insurers, colleagues, and staff
• Able to read and understand medical documentation effectively.
• Knowledge and understanding of same and similar DME equipment.
• Knowledge and understanding of In-network vs Out of Network, PPO, HMO
• Thorough understanding and maintaining of medical insurances company’s regulations and requirements to include but not limited to Medicare and Medicaid.

• Working knowledge of CPT, HCPCS & ICD10 codes, HCFA 1500, UB04 claim forms, HIPAA, billing and insurance regulations, medical terminology, insurance benefits.

• Learns and maintains knowledge of current patient database & billing system.
• Up to date with health information technologies and applications
• Answers telephone in a polite and professional manner. Communicates information to appropriate personnel and management in a timely manner.

• Establishes and maintains effective communication and good working relationships with co-workers, patients, organizations, and the public.

• Proficient in Microsoft Office, including Outlook, Word, and Excel
• Utilizes initiative, strives to maintain steady level of productivity and is self-motivated.
• Work week is Monday through Friday and candidates will work an agreed upon shift (current shifts include 7am-4pm, 8am-5pm, 9am-6pm of 10am-7pm)

• Possible weekend work or overtime, to include working an on-call rotation schedule.

Access to Protected Health Information (PHI)

• This position will require the employee to handle Protected Health Information (PHI) for duties related to document and report preparation. Policies and procedures will be strictly adhered to make sure PHI is protected as required by the HIPAA Privacy Rule.

Working Conditions

• This position will work in an office environment.

You will be expected to work during normal business hours, which are Monday through Friday, 8:00 a.m.– 5:00 p.m. Please note this job description is not designed to cover and/or contain a comprehensive

listing of activities, duties or responsibilities that are required of the employee for this job. Duties and responsibilities may change at any time with or without notice.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.