Job Summary

The Associate Branch Manager is responsible for assisting with the overall success and day-to-day operations of the branch business unit. The Associate Branch Manager should lead and empower his/her team to operate at their highest level to achieve all Branch success metrics including:

• Safety
• Quality
• Productivity
• Growth and Profitability

The Associate Branch Manager is responsible for the financial success of their book of business and will participate in the development and management of annual operational budgets, strategic sales plans, customer Relationship Management and Labor Management and Efficiency. Dependent on size and scope of branch, this position reports to the Branch Manager or Regional Vice President and works closely with all departments of business to guarantee successful operations.

Core Values

1. Culture of Safety – Safety is always job #1
2. A Growing Tradition: Plants, Personally, Financially and Professionally
3. Employee Owned – Personal Pride in Success with an Owners Mentality
4. Exceptional Customer Experience – Delighting our Clients with our Products and Services
5. Good Neighbors – Community Pride – Sharing our Success
6. Respectability – Treating Others as we want to be treated

Duties/Responsibilities

• Monitor safety, quality, and productivity on an ongoing basis
• Oversees the daily workflow and operations of the book of business
• Support and management of all customer accounts
• Models and enforces all company policies and procedures
• Manage key relationships (vendors, clients, coworkers) to achieve sales, renewal and retention goals
• Ensure that jobs are completed according to contract and within budget
• Monitors, mentors, and leads branch team in order to balance company goals with employee satisfaction
• Provide support for irrigation system management when necessary
• Work with Fleet Team to ensure proper assets are acquired, utilized and maintained
• Foster a collaborative environment to enhance teamwork and problem-solving
• Interview, hire, supports recruiting, training and development of staff
• Responsible for employee recognition at all levels within the book of business
• Ensure branch staffing levels meet the needs of the business
• Responsible for P&L ownership for the book of business
• Work with Human Resources to address promotions, demotions, corrective actions, terminations, personnel staffing and training needs
• Manage Aspire and other integrated software systems to maximize operational performance
• Conduct performance and compensation reviews in coordination with Human Resources and Branch Manager
• Work with the Branch Manager to develop and establish the branch’s annual budget

Required Skills/Abilities

• Excellent leadership and management skills
• Excellent sales, customer service, and interpersonal skills
• Excellent verbal and written communication skills
• Excellent organizational skills and attention to detail
• Ability to prioritize tasks, delegating when appropriate
• Proficient with Microsoft Office Suite or related software

Education and Experience

• Bachelor’s degree or commensurate work experience preferred
• A minimum of three years of management experience preferred

Physical Requirements

• Frequently required to drive for short to long distances
• Prolonged periods standing, walking, stretching, bending, climbing ladders, kneeling, and pulling
• Must be able to lift up to 50 pounds at a time
• Must be physically able to operate power equipment
• Must be able to work in a variety of weather conditions

This Job Description is not a complete statement of all duties and responsibilities comprising the position. Job descriptions are not intended and do not create employment contracts.