General Manager Job Description

Summary

The General Manager will lead the coordination and planning of everyday business operations.

The General Manager is a team builder and helps provide support and direction to ensure the

operations of the business run smoothly.

Job Expectations

The General Manager is always responsible and accountable for all restaurant activities. The

General Manager ensures all Restaurant Management Team and Team Members are

performing their job responsibilities and meeting expectations in all areas of their job

descriptions. The General Manager is expected to create, execute ,and follow-up on the

Restaurants Business Plan.

Duties:

Follow the steps outlined in the DHC Training Program to learn and train new skills,

duties, and responsibilities

Communicate to their immediate Supervisor when additional training guidance and

practice is needed

Ensure that required Ops Walks and Q&A checks to correct areas of opportunity are

being completed effectively and consistently

Ensure that shift schedules are organized for Team Members and monitor/coach

attendance, tardiness, and time off

Understand how each job responsibility impacts Guests, the Team, and overall

Restaurant Operations and success

Ensure the Restaurant Management Team and Team Members work together to

prepare items on the Daves Hot Chicken menu while following cooking instructions,

safety procedures, and sanitary requirements

Ensure restaurant cleanliness is conducted daily by delegating the clearing of tables,

sweeping, and mopping floors, washing/sanitizing/disinfecting kitchen utensils, and high

touch-point areas, and servicing restrooms

Handle Guests concerns and complaints professionally and calmly to resolve problems

according to Restaurant Policy

Maintain a neat and tidy appearance by wearing a uniform and adhering to the DHC

Uniform Policy

Are performance-oriented and performance driven; understand performance

expectations and are aware of performance results