• High school diploma or equivalent, some college preferred.
• Two to three years of previous retail progressive management experience supervising several departments and/or staff of 15 or more employees.
• Minimum of five (5) years’ experience in retail or equivalent industry.
• Experience selecting, assessing, coaching, and developing associates, preferably in a retail environment.
• Full Profit + Loss ownership.
• Proficiency in setting and managing schedules for store staff.
• Ability to communicate effectively in English, both orally and in writing.
• Math and computer skills required.
• Broad knowledge of the thrift and resale industry and ability to react to competitively.
• Highly developed sense of customer service and interpersonal skills including high integrity, respect for all individuals (customers, vendors, and employees), strong critical and analytical thinking skills, and appreciation of diversity.
• Ability to perform the same functions that direct reports perform.
• Ability to complete necessary paperwork and reports in a timely and efficient manner.
• Ability to exercise good judgment in handling day-to day situations.
• Ability to work a flexible schedule to include opening and closing shifts and extended hours during peak business.
• May be required to work at other locations.

Supervisory Responsibility

This position has supervisory responsibilities over the retail staff including the Retail Assistant Manager, Retail Supervisor, Merchandise Processors & Sales Associates.

Role and Responsibilities

• Responsible for the overall operation of the retail store, including store opening and closing procedures.
• Oversee all production levels, and quality of merchandise to the sales floor to optimize revenue generation.
• Manage inventory levels of all merchandise lines.
• Monitor and ensure a smooth and effective flow of donations adhering to all published standards, security, safety, and State laws.
• Maintain staffing levels while attaining budgeted payroll This includes employment hiring, training and managing store employees in accordance with Goodwill policies.
• Oversee volunteers and/or temporary labor working in store as needed.
• Perform all requested reporting requirements on a timely basis including but not limited to surveys, production reports and sales reports.
• Review and analyze profit and loss statements and adjust store operations according to data.
• Ensure that daily banking requirements are met.
• Set and manage schedules for store staff so that the store needs are always met.
• Manage time and attendance through the Company timekeeping program and submit payroll according to established deadlines.
• Maintain effective email, phone, and face to face communication with all divisions and other stores.
• Create an atmosphere of ongoing exceptional customer service for both internal and external customers. Serves as point of resolution for customer complaints and grievances.
• Comply with and enforce organizational policies and standards.
• Strives to reduce store turnover, through proper training, selection, and motivation of store team.
• Other duties as assigned.

Physical Requirements

• Ability to work in both a climate controlled and non-climate controlled environment.
• Ability to perform continuous walking, stooping, standing, bending, lifting, kneeling, and climbing for prolonged periods of time (up to 7 hours- per 8-hour shift).
• Ability to lift and carry 35 pounds with or without a reasonable accommodation.
• Moderate noise (i.e., business office with computers, phone, and printers, light traffic).
• Ability to work in a confined area.
• Ability to perform computer based work frequently.

We offer competitive pay and benefits including:

• Medical, Dental, Vision Insurance
• Life Insurance, Short Term Disability, Long Term Disability
• Paid Vacation and Sick
• Paid Holidays
• 403(b) with company match
• Employee Assistance Program