Summary: A Store Lead manages the operations of the restaurant. The Store Lead is a managerial position designed to support the General Manager in the day-to-day operations of the store as well as the recruiting, development, training, and coaching of the restaurant staff in high-volume stores. Shift Leads in low volume stores are responsible for these duties under the direction and support of the Area Manager.

Key Responsibilities:

• Lead the restaurant during assigned shifts.
• Delegate responsibilities to the team and ensure they are exceeding customer expectations.
• Ensure proper setup and breakdown of the entire restaurant by following the closing and opening procedures.
• Respond to customer questions or complaints over the phone or in-store.
• Execute supervisor functions on the POS system such as discounts and voids and reconciles till at the end of each shift.
• Ensure all systems are implemented and utilized, including daily line check, opening and closing checklists, waste bucket, inventory, ticket time tracking, recipe cards, cogs workbook, prep sheet, par/pull sheets, and other applicable kitchen systems.
• Document any staff performance issues and communicate to upper management using the proper channels.
• Provide leadership and direction, giving ongoing feedback of expectations.
• Motivate, coach, and train team members to excel in their position.
• Participate in training, developing new hires, and teaching standards to those that need improvement. Has the ability to effectively communicate with team members so they understand direction, feedback, and coaching.
• Interview, hire, and onboard potential and new employees.

Knowledge, Skills, and Abilities

• Consistent and reliable attendance is an essential function of the Store Lead job.
• Maintain a professional appearance and grooming standards as outlined during the hiring process
• Learn and understand the entire menu and create drinks to brand standards.
• Comply with all safety requirements as outlined in the training program.
• Must pass training requirements at all other crew member and barista positions.
• Must be able to perform repetitive tasks, work alone and work as a team with others, work under stress, meet strict quality control standards, and interact with people.
• May be scheduled for other positions depending on business needs.
• Ability to understand and implement written and verbal instruction. No previous experience required.