Summary

The Operations Officer performs Universal Banker duties and oversee day-to-day operations of Universal Bankers to ensure exceptional customer service and properly implemented security measures.

Responsibilities

• Opens/closes branch daily, prepares employee schedules and workflows, monitors branch cash general ledger accounts and recap sheet to ensure balance within stated cash limit, and monitors branch proof adjustment general ledger suspense account and clears entries.
• Ensures daily processing of customer transactions and branch capture, including mail deposits and night depository transactions.
• Ensures proper internal controls and compliance with all bank regulatory requirements.
• Ensures branch employees properly handle confidential information, including passwords.
• If the branch has an on-site ATM, ensures ATM is balanced and troubleshoot problems.
• Ensures branch facilities are maintained by communicating needs with facility management.
• Serves as security officer under the direction of Branch Manager by preparing and conducting monthly security meetings and ensuring all branch employees are knowledgeable of security equipment and procedures.
• Serves as a mentor to Universal Bankers and works with Branch Manager to provide counseling to Universal Bankers when needed, including proper documentation and follow-up.
• Works with Branch Manager to deploy resources that optimize individual/team performance.
• Assumes the role of Branch Manager when he/she is unavailable.
• Additional duties as defined in Universal Banker job description.
• Performs additional duties and special projects as assigned.

Skills/Experience/Education

• High School diploma or equivalent and 2-5 years of consumer banking experience.
• Platform and/or teller supervision and cash handling experience.
• Knowledge of Regulatory and Compliance Laws and ability to maintain confidentiality.
• Excellent customer service and written/oral communication skills.
• Understanding of sales management processes and the importance of profiling and cross-selling.
• Ability to multi-task, problem solve, mentor, delegate, and work independently or as a team.
• Skilled in applicable software applications and office equipment.
• Excellent attention to detail and ability to use Intranet/Internet to research and execute.

Essential Mental & Physical Requirements

• Ability to travel if required to perform the essential job functions.
• Ability to work under stress and meet deadlines.
• Ability to read and interpret a document if required to perform the essential job functions.
• Prolonged periods of sitting at a desk and working on a computer may be required.
• Ability to lift/move/carry approximately 15 pounds if required to perform the essential job functions. If the employee is unable to lift/move/carry this weight and can be accommodated without causing the department/division any “undue hardship” then the employee must be accommodated; hence omitting lifting/moving/carrying as a physical requirement.

Gulf Coast Bank & Trust Company and its subsidiaries is committed to a diverse and inclusive workforce. We are committed to equal employment opportunities without regard to race, color, genetic information, religion, sex, affectional or sexual orientation, gender identity or expression, age, marital status, military and veteran status, physical and mental disability, and any other characteristic protected by applicable law. We believe in attracting, retaining, and promoting quality talent and recognize that our diversity is critical to the success of the company.