• Greets and directs client families and their guests to the correct chapel in which services are being held.
• Directs visitors to guest book and distributes memorialization materials as need.
• Answers questions and assist with serving the needs of the client families, their guests, and other visitors during the visitation and memorialization event.
• Receives and places flowers in chapel.
• Ensure that public spaces such as lobby, chapel, restrooms and reception/rest areas are clean and prepared prior to, and at the conclusion of scheduled services.
• Oversees parking area and ensures family and ceremonial vehicles are arranged for formal procession.
• Ensures refreshments are available to client families and their guests.
• Assists with directing and/or transporting families and service attendees to and from service locations outside of the funeral home.
• Actively serves as an ambassador of the business in the community to build trust and loyalty.
• Represents the business in a professional manner with regard to personal appearance and demeanor while performing duties or representing the home.
• May serve as a member of the transit team tasked with bringing the deceased into the care of the funeral home.
• Performs other related duties as assigned.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to communicate effectively with internal and external customers.
• Ability to empathize with client families and their guests and demonstrate tact and patience in emotionally charged situations.
• Ability to actively respond to the requests of the client's families and their guest.
• Excellent attention to detail to ensure rooms are cleaned and items are arranged in ways that provide comfort to families and friends.

• High School degree or equivalent.
• No funeral industry experience required.
• Valid state issued driver's license and good driving record.

• The duties associated with this position are generally performed in an indoor office setting; however, some duties may be performed outdoors.
• Ability to stand for long periods, and be able to lift 20 pounds.