• Oversee daily operations, ensuring adherence to GM-established standards for service and quality
• Participate in weekly manager meetings to align on service priorities, upcoming events, and operational needs
• Work varied floor shifts to support staffing, lead by example, and identify opportunities for efficiency, programming, and training improvements
• Ensure food quality is consistent, visually appealing, and meets guest specifications
• Maintain expert-level knowledge of POS systems, menus, and service standards
  
  

Guest Experience

• Interact with guests to obtain feedback on quality of service and food
• Resolve guest complaints and coordinate with General Manager to resolve issues
• Utilize guest reviews to inform training focal points
• Ensure a consistent guest experience on every shift by maintaining attention to detail in setup, cleanliness, team professionalism, and overall floor readiness
  
  

Financial Performance

• Reconcile daily audit materials. (i.e., timesheet authorizations, perpetual inventories, void transaction reports, cash drops)
• Oversee necessary ordering and inventorying for your primary area of responsibility
• Assist in preparing and controlling payroll for your shifts each pay period
• Review employee schedules and punch clocks to eliminate unnecessary labor overages and to ensure that guest service, operational needs, and financial objectives are met
• Collaborate with the General Manager and other managers, to brainstorm events
• Prepare monthly commentary to influence yearly budget

• Enforce all food safety policies and procedures to ensure compliance with the laws, codes, and guidelines set forth by the FDA and Health Department
• Coordinate cleaning program for your primary business unit and making recommendation for improvements
• Enforce Early Bird Night Owl/LFS human resources policies in all aspects of employee and guest relationships

• Stay up to date with property website, newsletters, meetings, and emails to ensure that you and your teams are advised of actions, programs and initiatives
• Interview, coach, and support associates, ensuring they perform in accordance with established brand standards and consistent with Lloyd’s core values
• Help team members establish KPIs and review goals annually
• Maintain high level of day-to-day communication and interaction with team members, guests, vendors, and contractors, always in a mature and professional manner
• Advocate and maintain a team culture built on service excellence, professionalism, teamwork, and an environment to have fun, learn and succeed

• Minimum of 1 year restaurant/bar management
• Strong leadership skills and the ability to train, coach, develop and motivate others
• Possess or ability to obtain ServSafe and Tips Certification within six months of commencement of employment
• Attention to detail
• Highest level of integrity and a hands-on management style
• Experience with Toast point of sales system preferred
• Exceptional organizational and operational skills, and detail-oriented with proven time management skills
• Excellent interpersonal skills, including tact and professionalism in dealing with staff, customers, and management, including writing, speaking, and public speaking