Job Title: Senior Room Service / Stewarding Manager (BOH Manager)

Reports to: Executive Chef

Department: BOH

POSITION OVERVIEW:

We are seeking a seeking a highly motivated and experienced individual to join our elite team as Room Service & Stewarding, BOH Manager. This position is responsible for overseeing the efficient and smooth operation of our room service department and stewarding team. Ideal candidates will have a background in hospitality, strong leadership skills, and a passion for delivering exceptional quest experiences.

JOB FUNCTION, TASKS, and RESPONSIBILITIES:

KEY RESPONSIBILITIES

• Manage, coordinate, supervise and direct the daily operations of the Room Service Department and Stewarding Team.
• Ensure the highest level of service is provided to guests, maintaining the hotel's standards of excellence.
• Monitor effectiveness of workflow & sequence of service during service periods and provide hands-on support as and when required.
• Control and maintain revenue and payroll budgets & expenses with cost minded organizational skills; manage food, labor, and other controllable expenses and work to meet profit objectives.
• Ensure food safety procedures and guest relation policies and procedures are being executed.
• Provide constant coaching and counseling to employees to ensure their capability to meet the needs of the guests and the organization.
• Clever scheduling of employees as per operational needs ensuring strict overtime handling and accuracy in payroll execution inclusive of cleaning schedules for all BOH & event spaces
• Responsible for ensuring the availability of resources such as labor, equipment, and products.
• Responsible for all front of the house service, to include daily operations, interdepartmental communication, and training of staff.
• Attending all F&B meetings inclusive of BEO (Banquet Event Order) meetings; administrative tasks and reporting
• Confer with department heads concerning banquet arrangements for food service, equipment, and extra employees.
• Promote a positive and respectful work environment.
• Maintaining a high standard of sanitation throughout the Stewarding areas; execute and supervise the cleaning of the BOH during and after functions
• Maintaining all equipment to a high standard, i.e.: dishwashers, burnishes, etc., and reporting any maintenance defects
• Coordinate work of employees engaged in activities such as dishwashing, silver cleaning, and storage and distribution of food items and supplies

QUALIFICATIONS and REQUIREMENTS:

• Candidate must have a minimum of 4 years management experience in Food & Beverage and/or a luxury restaurant.

• Candidate must have prior experience managing 40+ team members.
• Previous experience in a union environment is preferred.
• This position requires exceptional verbal and written communication abilities.
• Full knowledge of Food, Wine, Inventory Management, and Food & Beverage cost maintenance is a must.
• This position calls for the ability to work flexible hours, including AM/PM/Late night/Weekends.
• Must have supervisory experience in a high-volume hotel, with both Restaurant and Banquet facilities
• Strong leadership, communication, organizational and computer skills required
• College degree preferred

PHYSICAL REQUIREMENTS

NOTE: All requirements are subject to possible modification to reasonably accommodate individuals with disabilities.

Position:

• Must be able to stand and walk for extended periods of time
• Must be able to reach, bend, stoop, and kneel

Force:

• Must be able to exert force to push carts, move furniture, and lift heavy objects
• Must be able to operate cleaning equipment such as vacuum cleaners and floor scrubbers
• Must be able to lift and carry up to 50 pounds

Repetitions:

• Must be able to handle multiple tasks at once and prioritize workload effectively

Sensory:

• Must have good vision and hearing to communicate with guests and staff effectively
• Must have a good sense of smell to detect any odors or cleanliness issues in the hotel
• Must be able to taste food and beverages to ensure quality and presentation meets standards.

JOB LOCATION: On-Site Only