The Deli Manager helps supervise the day-to-day food service operations and works directly with the Food Service Operations Manager. The Deli Manager is a vital member of our organization playing an essential role in the retention of team members, providing a welcoming, positive experience to customers, and ensuring food quality is maintained. The self-motivated, service-orientated individual will be accountable for demonstrating Northdale’s culture of exceptional customer service, serving high quality product, and a team orientated mindset.

Responsibilities and Duties

Maintain high level of customer service.

Assist in recruiting, training, and motivating individuals.

Schedule staff, assign duties, and manage productivity and efficiency of processes.

Supervise and communicate company policy.

Assist in performing, implementing, and enforcing established daily operating procedures to ensure deli is clean, stocked, organized, and well kept.

Maintain quality brand image standards.

Maintain product quality, margin control, and waste management.

Operate all food service processes: order, stock, label, date, rotate, prepare, and cook.

Oversee food preparation, portion sizes, and the overall presentation of food.

Communicate any merchandising problems, price change requests, and equipment problems.

Enforce all safety policies and procedures and report all employee and/or customer incidents.

Follow and ensure all health and food safety regulations are met.

Qualifications

High School Diploma required.

1+ year of retail deli management or leadership preferred.

ServSafe Certification or willing to attain.

Specific skills

Effective communication skills.

Ability to coach, train and motivate employees.

Comfortable working in a fast-paced environment, multi-task, and problem-solve.

Understand food quality.

Strong work ethic.