Front of House Manager

We are seeking a dedicated and experienced Front of House Manager to join our team. The ideal candidate will possess exceptional leadership skills, a passion for customer service, and the ability to create a welcoming and efficient dining environment. As the Front of House Manager, you will oversee the daily operations of the front of house staff, ensuring that guests receive an outstanding dining experience.

Essential Functions and Responsibilities:

Supervise and coordinate all front of house activities, including hosting, serving, and bartending staff

Train, mentor, and motivate front of house employees to maintain high service standards

Ensure that all guests receive prompt, courteous, and attentive service

Handle guest inquiries, complaints, and special requests with professionalism

Monitor and maintain the cleanliness and organization of the dining area, bar, and restrooms

Oversee the scheduling and labor for front of house staff

Conduct regular staff meetings and training sessions to ensure consistency in service

Collaborate with the kitchen staff to ensure smooth communication and coordination

Monitor inventory levels of front of house supplies and place orders as needed

Handle cash and card transactions accurately and manage financial records

Implement and enforce health and safety regulations to ensure a safe environment for guests and staff

Assist with the development and implementation of marketing and promotional strategies

Qualifications:

Proven experience as a front of house manager or in a similar leadership role within the hospitality industry

Strong organizational and multitasking skills

Excellent communication and interpersonal skills

Ability to lead and motivate a team in a fast-paced environment

Knowledge of food and beverage service standards

Attention to detail and a commitment to providing exceptional service

Ability to handle stressful situations and resolve conflicts effectively

Flexibility to work evenings, weekends, and holidays as required

Additional education in hospitality management is a plus

Strong computer skills, including Microsoft Office, events/catering software, timekeeping and scheduling software and POS systems.

General Physical Demands for the Position:

FOH Managers will regularly stand for long periods of time, bend, stoop, turn, lift, walk, and carry and lift up to fifty (50) pounds.

• Managers will also view a computer monitor and type/write on a regular basis.

Oxford Commons is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.