Position Summary:

Our Wheelchair and Stretcher Assistants ride along and partner with our Drivers to ensure a safe, comfortable, and positive travel experience for all passengers with mobility limitations.

Essential Functions:

• Assist loading and unloading of passengers.
• Assure each wheelchair/stretcher is properly secured using 4-point tie downs and is in a locked, stable position.
• Ensure the safety of passengers by helping them with seatbelts and other safety devices.
• Provide information regarding schedules, stops, and routes to passengers as needed.
• Handle special requests and aid passengers with disabilities or those requiring additional support.
• Monitor passenger behavior to ensure compliance with safety regulations and company policies.
• Communicate with drivers and Site Supervisor to coordinate efficient operations.
• Respond to emergencies and unexpected situations effectively, following established protocols.
• Provide excellent customer service, addressing passenger concerns and questions politely and effectively.
• Ensure all necessary equipment for passenger assistance is available and in good working order, i.e. safety straps, seatbelts, wheelchair/stretcher securement devices.
• Attend training sessions and meetings to stay updated on job-specific knowledge and skills.
• Collaborate with other team members to improve the overall passenger experience.
• Other duties as assigned.

Requirements:

• Must be 18 years old or older.
• Must have a clean criminal record and pass a drug screening.

Education:

• Highschool Diploma or equivalent.

Experience:

• Proven experience in customer service or in a similar role.
• Familiarity with safety and emergency procedures.
• First Aid, AED and CPR certification preferred.

Abilities:

• Ability to assist passengers courteously and efficiently
• Strong communication and interpersonal skills
• Capable of lifting and carrying up to 150 pounds
• Ability to work flexible hours, including nights, weekends, and holidays
• Patience and empathy towards passengers with physical and mental disabilities
• Good problem-solving skills
• Ability to bend, lift, and sit for extended periods of time
• Ability to work in a team environment and follow instructions
• Attention to detail and cleanliness

Express Medical Transporters (EMT) is dedicated to inclusive hiring and employment practices and will make every effort to provide reasonable accommodations to any and all essential functions or requirements of its jobs and stated duties upon request or direct knowledge of a need for such accommodation.

Normal Working Conditions:

This position requires the Helper to be a passenger in a moving vehicle for the majority of the time. While the vehicle provides some protection from weather and elements, frequent exposure to all elements of weather such as wind, rain, snow, and high heat and humidity are common. Additionally, exposure to bodily fluids should be expected.