SUMMARY:

At Alabama Goodwill Industries, our Mission is to help change lives through the power of work. We serve our community by providing employment development services and placement assistance for employment. Our programs are supported with profits generated through the sale of donated goods in our Retail Stores.

The ability to work effectively as part of a team with a friendly and positive attitude is key. The ATL will be expected to step into the TLC (Team Leader Coach) role in the absence of the TLC. You will gain experience in leadership, processing, retail, and co-worker training and development, and can grow both personally and professionally!

Essential Functions

• Assist the Team Leader Coach in planning and implementing strategies to attract donors, customers, and team members to support our mission and operations
• Hire, onboard, and train team members
• Coordinate daily customer service operations
• Track the progress of weekly, monthly, quarterly, and annual objectives
• Monitor and maintain store inventory
• Evaluate team member performance and assess training needs
• Supervise and motivate staff to perform their best
• Coach and support new and existing team members
• Monitor retail operating costs, budgets, and resources
• Handle complaints from customers
• Create reports, analyze and interpret retail data, like revenues, expenses, and donor value.
• Conduct regular audits to ensure the store is functional and presentable
• Make sure all team members adhere to AGI’s policies and guidelines
• Act as our store’s representative and set an example for our staff
• Communicate promptly and effectively with the Corporate Office.
• Resolve customer and donor complaints as needed.
• Provide world-class customer service in a professional and courteous manner.
• Demonstrate teamwork and cooperation.

Qualifications

• Detail oriented mindset – Retail Operations require attention to detail to make sure that information is accurate.
• Effective communication skills - You will communicate expectations and details to workers and customers. You should be assertive, clear, and accurate.
• Problem solving abilities - Must be capable of making decisions quickly to solve problems.
• Driven/Self-Starter personality - Your success depends on your daily drive to grow and improve your location.
• 1-3 years experience in a retail supervisory position
• High school diploma or equivalent, undergraduate degree preferred.
• Positive work history
• Work with minimal supervision
• Value diversity
• Valid Driver’s License

Alabama Goodwill Industries (AGI) is an Equal Opportunity Employer committed to creating a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action Employer, making decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class.

Job Type: Full-time