Join the Snow Peak Team

The Snow Peak Person is both an outdoor enthusiast and a passionate creative. They believe in their talents and capabilities, are thoughtful in their approach, and have a deep appreciation for their work and the world around them. Snow Peak People don’t shy away from growth or new challenges; they’re team players who prioritize connection and communication—and they’re serious about play.

At Snow Peak, we create products and experiences that inspire people to reconnect with nature and with each other. We believe time outside isn’t just a pastime—it’s essential. Our team is driven by curiosity, collaboration, and a shared commitment to craftsmanship, adventure, and discovery.

This position might be a good fit for you if you…Share a passion for the outdoors and recognize the role it plays in enriching people’s lives.Express curiosity and creativity by taking initiative and being resourceful.Understand your effect—how your contributions shape the team, the customer experience, and the Snow Peak community.Make a memorable impact by being approachable, respectful, responsible, and joyful.Value all people for their skills, experience, and unique perspectives.

Purpose

The Campstore Lead associate is a brand ambassador and key frontline leader for Snow Peak, ensuring an exceptional experience for Campfield guests visiting the Campstore. Reporting to the Campstore Manager, this position supports the daily operations of the Campstore and café while providing guidance, training, and leadership to the team. The Campstore Lead helps drive sales, customer engagement, and operational efficiency, ensuring smooth execution of both retail and food service functions.

Classification

· FLSA: Non-exempt

· Status: Full Time, Benefit Eligible

Compensation: $22-$26/hr

· Reports To: Campstore Manager

· Schedule: 32-40 hours per week. Required availability on evenings, weekends, and holidays. Some schedule flexibility required and my include overtime.

Essential Duties

Campstore Operations & Retail Sales

· Support all daily operations at the Campstore, including food prep, food service, retail support, restocking, inventory replenishment, inventory control, ordering by placing items in shopping carts and letting the manager know what is needed and cleaning.

· Deliver an exceptional guest experience, answering questions and escalating issues as needed.

· Process customer transactions accurately and efficiently in alignment with POS procedures.

· Assist with sales and merchandising which includes display building, of gear, apparel, supplies, and food & beverage.

· Educate customers on brand history, products, promotions, and events.

· Increase sales and rentals by engaging customers, asking open-ended questions, and making relevant recommendations.

· Maintain a clean, organized, and welcoming environment.

· Ensure compliance with health, safety, and security guidelines.

· Help train new employees with guidance and support.

Leadership & Team Support

· Act as Manager on Duty (MOD) when leadership is unavailable.

· Support onboarding, training, and development of team members.

· Lead by example in customer service, product knowledge, and operational efficiency.

· Foster a collaborative, positive, and team-oriented work environment.

Operations & Compliance Support

· Follow and reinforce opening and closing procedures.

· Assist with inventory management, restocking, and loss prevention.

· Support visual merchandising and in-store product displays.

· Ensure team compliance with food handling, alcohol service, and retail policies.

· Participate in community events and brand engagement initiatives.

Development Program Participation

· Engage in Snow Peak’s Leadership Development Program, rotating through specialist roles in Gear, Apparel, Community Outreach, and Sales Optimization.

Additional Responsibilities

· Perform other duties and projects as assigned.

Requirements

Experience & Qualifications

· 2+ years of experience in retail, and/or hospitality

· Experience leading a team

· Valid Food Worker Card

· MAST Alcohol Serving Permit (or ability to obtain).

Skills & Abilities

· Extraordinary customer service

· Excellent problem-solving skills

· Basic mathematics and cash handling

· Basic knowledge of operating computers and POS (point-of-sales) systems

· Reliable and professional

· Friendly and engaging with all types of people

· Gracefully adapt to periodic and rapid change

Physical Effort

o Prolonged periods standing

o Ability to lift and carry up to 50 pounds

All of our employees enjoy paid time off for qualifying sick leave and are also eligible for wilderness first aid certification, annual company retreat and/or camping trip, public transportation assistance, bike commuting allowance, Employee Assistance Program (EAP), Snow Peak gear package, access to third-party outdoor gear discounts, and generous discounts on Snow Peak gear and apparel.

In addition, our regular full-time employees are eligible for medical coverage with vision and alternative care, comprehensive dental, employer match to retirement contributions, short and long-term disability insurance, life and AD&D insurance, paid vacation and holidays, and paid family and medical leave.

All qualified applicants will receive consideration for employment without regard to status as a protected veteran or a qualified individual with a disability, or other protected status, such as race, religion, color, national origin, sex, gender identity, sexual orientation, marital status or age. With that said, research shows that women and other underrepresented groups apply only if they meet 100% of the criteria. Snow Peak USA is committed to leveling the playing field, and we encourage women, people of color, and those in the LGBTQ+ communities to apply for positions even if they don’t necessarily check every box outlined in the job description. Please still get in touch – we’d love to connect and see if you could be good for the role.