Shop Manager at Molly Moons Homemade Ice Cream – Seattle, Washington

SHOP MANAGER

Salary: $75,000–$80,000 (depending on shop size)

WHY YOU’LL LOVE THIS ROLE

At molly moon’s, our scoop shops are more than ice cream shops they’re joyful, multi- generational gathering places rooted in community, sustainability, and care. As a Shop Manager, you don’t just run a store you lead a people-first business that matters to its neighborhood. This is a hands-on, dynamic leadership role for someone who loves people, thrives in fast-paced environments, and wants real ownership. You’ll lead from the floor, coach and develop a diverse team, solve real-time challenges, and create experiences customers come back for again and again. If you’re energized by responsibility, motivated by purpose, and excited to lead a team through both busy summer rushes and quieter winter moments this role is for you.

WHAT YOU’LL DO

Lead & Develop People

Build, coach, and inspire a joyful, high-performing mooncrewSet clear expectations, give regular feedback, and celebrate winsDevelop future leaders and support career growth

Run a Great Shop

Oversee daily operations and ensure smooth, efficient serviceManage schedules, inventory, ordering, and cleanlinessPartner closely with the Chef to keep operations aligned and strong

Own Results

Drive sales and understand how daily decisions impact financial performanceManage labor thoughtfully while protecting team well-beingSpot issues early and make smart, timely adjustmentsDeliver Remarkable HospitalityBe a visible, engaged leader on the shop floorEnsure every customer feels welcomed, cared for, and happyHandle customer feedback with warmth and professionalism

Be a Community Leader

Represent molly moon’s in your neighborhood and at community eventsBuild lasting relationships with customers and local partners

Who You Are

A people-first leader who genuinely enjoys managing and developing othersExperienced leading teams in a fast-paced, customer-facing environmentEmotionally intelligent, calm under pressure, and a strong communicatorComfortable owning decisions and adapting when things changeFlexible to work nights, weekends, and peak seasonsAble to commit to peak summer availability (no absences longer than 7 days between June 1–August 31)

Compensation & Benefits

Salary: $75,000–$80,000, depending on shop sizePay growth: Annual merit-based increase (1%–2%) plus annual cost-of-living adjustment (Seattle CPI)Health: Zero-premium medical, dental, and vision for eligible employees and their childrenTime off: Paid Sick & Safe Time, generous vacation, and one 3-day weekend each monthFamily support: Paid family leave top-up and childcare subsidiesExtras: ORCA transit pass, non-slip shoe stipend, Employee Assistance Program (EAP), and 401(k) with employer matchAnd yes - all the ice cream scoops you can eat!

Note on Location & PlacementWe are currently hiring Shop Managers for several molly moon’s locations. If hired, you will be placed at the shop that best fits the needs of the company and your strengths as a leader. Please only apply if you are willing to manage any of our scoop shops. Our shops include: Wallingford, Capitol Hill, Queen Anne, Madrona, University Village, Redmond, Bellevue, Edmonds, Columbia City, West Seattle, Waterfront, Kirkland (opening soon).

Molly Moon’s is an Equal Employment Opportunity employer. All qualified candidates will receive consideration for employment without regard to race, national origin, gender, religion, disability, genetic information, sexual orientation, veteran status, or marital status.