Overview:

The Café Assistant Manager supports the General Manager in achieving financial objectives, overseeing daily operations, ensuring staff compliance with standards and procedures, and providing a superior guest experience. The role involves assisting in the development and implementation of strategies to increase revenue, coordinating activities across multiple departments, and contributing to a positive work environment.

Key Responsibilities:

1) Financial, Operational Oversight, and Revenue Growth:

• Assists in achieving financial objectives by helping to develop, monitor, and execute financial operational plans, budgets, and sales & marketing strategies to support the overall goals of Tous Les Jours.
• Supports the day-to-day operations of the café, including scheduling, planning, and organizing work, while helping to control labor and expenses. Monitors variances and assists in initiating corrective actions as needed.
• Contributes to developing and implementing creative strategies to increase revenue and enhance catering sales through effective oversight of sales initiatives and actionable, measurable sales deliverables.
• Participates in regular meetings with the management team to review performance, provide input, and help guide motivation and direction toward achieving both individual and company objectives.
• Monitors café appearance and coordinates with the team to ensure issues are resolved promptly.

2) Staff Coordination and Development:

• Assists in recruiting, training, and supporting café staff and supervisors.
• Supports direct reports in accomplishing performance goals, providing input on developmental coaching and guidance for long-term career growth opportunities.
• Participates in planning sessions and performance reviews, assisting in supervising and directing regular training for all staff in guest service, food & beverage operations, loss prevention, and company standards.
• Contributes to fostering high staff morale and effective performance, helping to maintain an open-door policy to facilitate proper communication between departments.
  
  

3)Guest Service and Relations:

• Supports achieving and maintaining overall guest service goals through team coordination.
• Oversees aspects of the guest service model, ensuring guest complaints are addressed appropriately and service recovery gestures are made to ensure complete guest satisfaction.
• Proactively builds guest relations by establishing rapport with current and future guests to understand service requirements.

4)Compliance and Safety:

• Assists in ensuring compliance with all applicable occupational, health, and safety regulations and laws.
• Contributes to creating an environment where safety comes first, supporting the Safety Program and ensuring company safety policies are followed.

Qualifications:

• Minimum of 2 years of experience in the F&B or similar industry.
• Bachelor’s degree in business, marketing, or a related field preferred.
• Excellent written and verbal communication skills.
• Ability to handle multiple projects simultaneously and work under pressure.
• Strong organizational and project management skills.
• Friendly and personable demeanor.
• Proficient in Microsoft Office and relevant software.
• Bilingual (Korean and English) preferred.
• Ability to work varying shifts, weekends, holidays, and extended workdays to support business needs.
• Must become certified in the Tous Les Jours specified food safety program within 30 days of employment.