Capitol Toyota has an immediate need for Express Technician Lead to join our current professional team of technicians. This position is Tuesday – Saturday.

The Express Technician Lead is responsible for overseeing daily Express Maintenance operations to ensure fast, accurate, and Toyota standard service execution. This role leads the team, drives throughput, enforces process discipline, and directly supports goals by reducing excessive wait times and improving communication flow.

This position serves as the single point of contact for the Express team, ensuring consistent coordination and timely completion of services, including video MPIs within quarter time expectations. The position also manages Pre Delivery Inspections (PDI) from write up through final close.

Why Capitol Auto Group: At Capitol Toyota, we are highly motivated individuals that understand our personal and professional success is greatly enhanced when we are united. We are a caring, fun and trustworthy team who understand profitability and growth come from our customers. Together we make the promise to serve each other and our customers as individuals first and then take exceptional care of their automotive needs.

Capitol Auto Group's Diversity Statement: Capitol Auto Group does not tolerate any form of discrimination, harassment, racism, or hate. We strive to foster an inclusive environment, and we want our Capitol Family to feel safe. We support all of our employees regardless of race, ethnic background, religion, gender orientation, or gender identity including AAPI, BIPOC, LGBTQ, and all other members of our family.

Benefits:

• Working in a family environment that truly values their employees

• Very generous PTO benefits

• 7 paid holidays

• 8 hours of charitable giving each year (Day of Giving)

• Employee Assistance Program (EAP)

• Health, dental, vision, disability & life insurance

• Company paid life insurance

• 401K with company match

• Employee discounts

• Capitol University

• Get Fit benefits

Qualifications:

• At least one year of experience managing a team of express technicians

• At least 2 years of experience as an express technician

• A working knowledge of shop equipment and diagnostic equipment

• Excellent verbal and written communication skills

• A high level of motivation for customer satisfaction, quality workmanship, team building – all with a customer focused attitude

• Dependable with a strong work ethic

• Excellent organizational skills and a strong attention to detail

• Valid driver’s license

I do hereby acknowledge and understand that in order to be considered for potential employment with Capitol Auto Group, I accept and would willingly embrace and practice the Vision, Values and Standards of this company.

Vision:

To be the best at providing a unique, customer-driven automotive experience that includes respect, integrity, and innovation.

Capitol Values:

• Committed to our guests and each other beyond expectations.

• Create a fun and profitable atmosphere

• Committed to being a respectful corporate citizen through personal service or financial contributions.

Operating Standards:

• The Vision of Capitol Auto Group (CAG) is the driving force of our Company. It must be known, owned and energized by all.

• Company standards and goals are clearly communicated to all employees. It’s everyone’s responsibility to support and advocate the information.

• Protecting the assets of CAG is the responsibility of every employee.

• It is the responsibility of each employee to create a teamwork environment and lateral support so that the needs of our customers and each other are met. “It’s not my job” is not in our vocabulary.

• Never lose a customer. Whoever receives a complaint will own it. For example, when a guest has a concern or needs something special, you should break away from your regular duties, address and resolve the issue.

• Uncompromising levels of cleanliness at CAG are the responsibility of every employee.

• We are always on stage. Always maintain positive eye contact and a smile. Use proper vocabulary such as, “Good morning”, “I’ll be happy to.” Do not use words such as “My bad”, “Folks”, “Okay”, “Sure”, “No problem” and “Ma’am”.

• Be an ambassador of CAG in and outside the workplace. Always speak positively.

• 10-foot rule – Escort customers rather than pointing out directions to another part of the dealership and do a proper introduction.

• User proper telephone etiquette and use social media appropriately.

• Take pride and care of your personal appearance.

• A safe environment is essential to our success…Safety First!

• Keep Capitol Green. Conserve energy, recycle and protect the environment.

• Treat customers and fellow employees with courtesy and respect.

• Strive to be innovative on a daily basis. Look for opportunities to create loyal customers…” To see is to sell.”

If you feel that you would be a good fit for our team, please submit your resume.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.