Join our team

Metro Supply Chain is a strategic supply chain solutions partner to some of the world’s fastest growing and most reputable organizations. For 50 years, it has excelled at tailoring integrated, data-driven solutions, fueled by advanced systems and technology, that fulfill complex and challenging distribution needs. Managing 19 million square feet operating out of more than 175 sites across North America and Europe with a team of 9,000, it is one of Canada’s largest privately owned supply chain solutions companies. Metro Supply Chain is a 2024 winner of the Canada’s Best Managed Companies program, recognized for its strategic expertise, culture of innovation and commitment to its people and local communities.

SUMMARY

Reporting to the Operations Manager, the Operations Supervisor will be responsible for all facets of the operations on the shift. This involves leading all aspects of health and safety, operational performance, customer relations, continuous improvement, and people development.

Candidate must have E-Commerce Experience

SHIFT AVAILABLE: Friday-Sunday 1st shift

RESPONSIBILITIES

Schedule the labor requirements for the shift to ensure production goals are met within the budgeted cost structure.

Complete shift briefings to ensure the effective communication of relevant information to all employees.

Assign and follow up with operators and warehouse staff on the length of time required for tasks to be completed by noting tasks assignments and communicating approximate time of completion,

Ensure the sequences of orders are picked based on priority shipments and priority customers therefore reducing extensive waiting times for drivers, RUSH loads and late deliveries,

Hold Team Members accountable for ensuring proper picking and packing procedures are followed and that all production meets or exceeds Client’s quality standards.

Monitor, analyze and report daily/weekly departmental performance through effective KPI tracking and data collection for respective shift.

On a daily basis approve all labour hours using agile in adherence with company policies, maintaining accurate record keeping ensuring proper payment of employees for the shift and cost allocation to customer accounts.

Provide daily feedback to employees through coaching and administer performance appraisals. Handle all disciplinary situations appropriately and in a timely manner with appropriate supporting documentation.

Maintain close interaction with customers to develop strong relationships while assessing service requirements; communicate where appropriate.

Maintain a clean and safe work environment.

Fulfill the duties of a supervisor under the Occupational Health and Safety Act including safety, violence and harassment laws.

Accountable for the monitoring, achievement and improving of Performance/Activity Indicators (KPIs & KAIs) pertaining to operational efficiency, quality and safety within the facility.

Assumes additional related responsibilities as required.

EXPERIENCE

Five (5) years Distribution experience (3PL experience would be an asset)

At least two (2) years supervisory experience, preferably in a 3PL Operations role

Computer literacy in MS software.

Proficiency with Warehouse Management Systems (WMS)

Exemplary attendance and punctuality

REQUIREMENTS

Strong working knowledge of warehouse operations and leadership

Time management skills and the ability to delegate

Excellent leadership and organizational skills

Strong communication and interpersonal skills

Proficiency in Microsoft Office and data entry software

Excellent analytical and problem-solving skills – solution oriented

Adequate knowledge of warehouse data systems

Outstanding customer service skills and leadership

Able to conduct effective dock meetings with all warehouse personal & motivate staff

Ability to train employees on new procedures

Providing feedback on group and individual performance to management according to standard operating procedures

Ability to provide constructive criticism

Ability and desire to learn new methods and systems

Participating in the hiring, evaluating, training, restructuring, and occasional termination of team members

COMPETENCIES

Customer Centricity

Fostering Culture

Collaboration

Problem Solving & Decision Making

Managing Through Change

Developing Self & Others

Planning & Results Orientation

Communication

Always Improving Mindset

Business & Financial Savvy

WHY JOIN US?

Work in an environment where safety is our first priority

The opportunity to build a career with a growing company

Medical, dental, and vision coverage for you and your family

Life and disability insurance

Wellness programs to support your family’s well-being

A Retirement Savings 401k Program with company match

Company team wear allowance

Company sponsored social events

Community volunteering