Our Story

The West Side Federation for Senior and Supportive Housing, Inc. (WSFSSH) is a community‐based organization whose mission is to provide safe, affordable housing with supportive services within a residential setting which enhances the independence and dignity of each person. WSFSSH develops, manages, and provides housing for low‐ income older persons, many of whom live with mental illness and/or have experienced homelessness.

Position Description

The Personal Care Aide Supervisor is responsible for overseeing the day-to-day delivery of personal care services to older adults and residents with disabilities residing in supportive housing settings. The Supervisor ensures high-quality, person-centered care while providing direct supervision, coaching, scheduling, and support to Personal Care Aides (PCAs).

This is a full-time, onsite role (5) days a week.

Responsibilities Will Include

Staff Supervision & Program Oversight

Supervise, support, and provide daily direction to Personal Care Aides.Develop andmaintainstaff schedules to ensure adequate coverage and continuity of care.Conduct regular staff check-ins, performance coaching, and participation in performance evaluations.Monitor attendance, punctuality, productivity, and adherence to agency policies and procedures.Assistwith onboarding, training, and mentoring of new PCA staff.Facilitate shift handoffs and team communication to ensure continuity of resident care.Participate in recruitment activities, including interviews and candidate recommendations.Ensure staffmaintainrequired certifications,training, and compliance documentation.Resident Care & Quality Assurance

Oversee delivery of personal care services includingassistancewith bathing, grooming, dressing, toileting, mobility, feeding, and other Activities of Daily Living (ADLs).Ensure services are deliveredin accordance withindividualized care plans and resident preferences.Conduct routine observations of care delivery and provide feedback to staffregardingquality and best practices.Monitor documentation for completeness, accuracy, and timeliness.Review incident reports and ensureappropriate follow-upand reporting.Observe and respond to changes in resident condition and communicate concerns promptly to clinical and social service staff.Promote resident choice, dignity, independence, and person-centered care practices.Care Coordination

Collaborate with Social Workers, nurses, healthcare providers, families, and building staff to support resident well-being.Participate in interdisciplinary team meetings, care conferences, and service planning discussions.Assistin developing, updating, and implementing resident care plans.Serve as a resource to PCA staffregardingresident care needs, behavioral concerns, and service delivery challenges.Ensure effective communication among all stakeholders involved in resident care.Compliance & Safety

Ensure compliance with infection control standards, universal precautions, and PPE requirements.Promote safe resident handling, transfer techniques, and injury prevention practices.Identifyenvironmental hazards and implement corrective actions asappropriate.Monitor compliance with agency policies, state regulations, and program requirements.Maintain confidentiality and professional boundariesin accordance withHIPAA and agency standards.Participate in audits, inspections, and quality improvement initiatives.Direct Service Support

Provide direct personal care coverage when staffing needsrequire.Assistresidents during emergencies or service interruptions.Support residents with activities that promote engagement, wellness, and independence.Required Skills / Abilities

Demonstrated leadership and supervisory skills with the ability to motivate and support staff.Strong knowledge of personal care services, Activities of Daily Living (ADLs), and person-centered care practices.Knowledge of infection control, universal precautions, and safe transfer techniques.Ability to assess service quality and implement corrective action when needed.Strong organizational, scheduling, and time-management skills.Ability to communicate effectively with residents, families, staff, and external providers.Excellent documentation, observation, and reporting skills.Ability to manage multiple priorities in a fast-paced environment.Compassionate, professional, and calm under pressure.Basic computerproficiencyincluding electronic documentation systems, scheduling software, and Microsoft Office applications.Education & Experience

High School Diploma or GED required.Home Health Aide (HHA), Personal Care Aide (PCA), Certified Nursing Assistant (CNA), or comparable certification preferred.CPR/First Aid Certification required or ability to obtain within a specifiedtimeframe.Minimum three (3) years of experience providing personal care services to older adults or individuals with disabilities.Minimum one (1) year of supervisory, lead, or team coordination experience preferred.Experience working in supportive housing, home care, assisted living, nursing home, hospital, or community-based settings preferred.Experience working with residents experiencing dementia, chronic healthBenefit Overview