Customer Service Supervisor

US-IL-Itasca

Job ID: 34270
Type: Full-Time
# of Openings: 1
Category: Customer Service/Support
CUSA Itasca - Bruning Dr

About the Role

Supervises the daily work effort of a group of employees within a specific Business Operations Function or Department. Responsible for the day to day operations, with focus on short term operational targets. Exercises judgment within existing policies and procedures and recommends tactics for meeting work plans. Selects, develops, and evaluates subordinate employees. Works on issues related to the work group. Requires full knowledge of own area of functional responsibility.

Your Impact

- Organizes and manages the daily activities of the teams to ensure optimum productivity and customer satisfaction.
- Monitors and measures team member performance to ensure adherence of established standards.
- Interacts with customers when escalation is required. Works with interdepartmental staff to resolve any discrepancies and issues that may arise.
- Works effectively with other department supervisors to resolve customer issues in a professional and efficient manner.
- Works effectively with third party vendors in resolving customer issues.
- Makes routine daily transaction level decisions; escalates issues to the Manager as necessary.
- Provides guidance and assistance to staff when handling complex and or sensitive customer issues.
- Performs all required management tasks (Interviews, training, employee development, employee discussions, performance reviews etc.); address any employee issues and document appropriately.
- Motivates the team to accomplish the given tasks; ensure that the Team completes all tasks by the deadlines that have been agreed upon.
- Insures a highly professional and productive staff by conducting or coordinating training for new hires.
- Cross-trains staff for all processes and procedures to ensure improved efficiencies of operations; ensures refresher training for all employees in the Department.

About You: The Skills & Expertise You Bring

Requires 5 years of related experience and management of two or more regular full-time employees; bachelor's degree in a relevant field preferred.
- Available for business continuity should the office close for inclement weather, disaster, etc.
- May need to work beyond normal hours during peak periods.
- Minimum 2 years of leadership experience in an Administrative/Business Operations environment with a track record of quality, attention to detail and an aptitude at leadership.
- Effective written and oral communications.
- Strong phone contact skills.
- Excellent PC skills required (Excel and Microsoft Word).
- Experience supervising in a dynamic and multifaceted environment.

We are providing the anticipated base salary range for this role: $61,800- 80,170 annually.

Company Overview

About our Company - Canon U.S.A., Inc., is a leading provider of consumer, business-to-business, and industrial digital imaging solutions to the United States and to Latin America and the Caribbean markets. With approximately $28.5 billion in global revenue, its parent company, Canon Inc., as of 2024 has ranked in the top-10 for U.S. patents granted for 41 consecutive years. Canon U.S.A. is dedicated to its Kyosei philosophy of social and environmental responsibility. To learn more about Canon, visit us at www.usa.canon.com and connect with us on LinkedIn at https://www.linkedin.com/company/canonusa.

Who We Are

Where Talent Fosters Innovation.

Do you want your next professional experience to be filled with purpose and opportunity, world-class team members, and impactful work? Driven by our mission of exceeding customer expectations with our technologies and enriching the lives of our local communities and staff, we are a phenomenal team working collaboratively toward common goals. Our employees have a strong work ethic, creativity, and a cooperative spirit. We believe in integrity, respect, empowerment, and making a difference in the communities we serve. There is a strong sense of pride in what we do individually and together as a team. Join us and discover what it means to work for a global digital imaging leader with an unparalleled reputation for quality and innovation.

What We Offer

Youll be joining a leader in digital imaging and innovation with an immense opportunity to make an impact and create your own rewarding career. We demonstrate commitment to our employees by offering a full range of rewards, including competitive compensation and benefits.

And Even More Perks!

-Employee referral bonus
-Employee discounts
-Dress for Your Day attire program (casual is welcome, based on your job function)
-Volunteer opportunities to give back to our local community
-Swag! A Canon welcome kit and official merch you cant get anywhere else

Based on weekly patent counts issued by United States Patent and Trademark Office.
All referenced product names, and other marks, are trademarks of their respective owners.

Canon U.S.A., Inc. offers a competitive compensation package including medical, dental, vision, 401(k) Savings Plan, discretionary profit sharing, discretionary success sharing, educational assistance, recognition programs, vacation, and much more. A more comprehensive list of what we have to offer is available at https://www.usa.canon.com/about-us/life-at-canon/benefits-and-compensation

We comply with all applicable federal, state and local laws, regulations, orders and mandates, including those we may be required to follow as a federal government contractor/subcontractor.

You must be legally authorized to work in the United States. The Company will not pursue or support visa sponsorship. All applicants must reside in the United States at the time of hire.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

If you are not reviewing this job posting on our Careers site https://www.usa.canon.com/about-us/life-at-canon, we cannot guarantee the validity of this posting. For a list of our current postings, please visit us at https://www.usa.canon.com/about-us/life-at-canon.

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Posting Tags

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