This position is located at 10701 Monroe Rd, Matthews, NC 28105, and can be either part-time or full-time.

This position will assist the Site Manager in the operation and leadership of our car washes in the most efficient and effective manner to be productive and profitable. This position will be a strong team lead and provide high-quality customer service to car wash customers and employees. The Assistant Manager is accountable for the overall performance of the team during the assigned shift. The Assistant Manager will possess a strong focus on customer service, car quality, and continuous improvement and will help ensure Sam’s Xpress® Car Wash makes our mark as the new benchmark for dynamic and friendly service.

Essential Duties and Responsibilities
Foster a positive work environment that reassures open and honest dialogue, feedback, and innovation
Motivate the car wash team to achieve their best performance through continuous coaching and development
Communicate both verbally and in writing with all levels of employees
Maintain accurate records and documentation as required
Ensure adherence and compliance with all established policies, procedures, and processes
Responsible for ensuring a professional appearance and attitude at all times
Accountable for managing the team through opening, closing, and ongoing maintenance of the facility during assigned shift; this includes cash control procedures as part of the point of sale
Promote sales, manage expenses, and maximize profitability
Accountable for the overall performance of the team during the assigned shift
Establish, demonstrate, and recognize exceptional customer service to ensure customer satisfaction
Provide associates with the tools necessary to ensure exceptional customer experiences and interactions
Serve as the first point of customer escalation for service-related issues, and work to reconcile customer complaints on the assigned shift. Document all complaints and communicate with the Manager
Provide positive resolutions to challenges and/or concerns from customers
Maintain a neat, clean, and organized overall site appearance at each location
Other duties as assigned by the location Site Manager

Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Minimum Qualifications
High school diploma or equivalent
Leadership ability to motivate with a positive and fun attitude
Ability to be calm and think clearly in a fast-paced, ever-changing environment
Attention to detail with initiative, and little need for direction, and multitasks effectively
Conduct yourself in a consistently positive manner and be a great team player
Professionalism, honesty, and ethical standards in all situations
Experience with Microsoft Office Suite
Must maintain reliable transportation
Must be able to multitask and use time management skills effectively to complete specific tasks
Must be able to effectively communicate with staff and customers
Willingness to submit and ability to pass all pre-employment testing

Physical Requirements
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Regularly required to stand for long periods of time in all the outside weather elements, including very cold and hot weather
Frequently required to use hand-to-finger motions and reach with arms and hands, standing for the majority of the time
Regularly required to lift and/or move items up to 20 pounds without assistance, occasionally required to lift and move items 25–50 pounds with assistance

Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• This position will work at a job site location and be exposed to the weather elements at all times.
Hours of work include, but are not limited to, the hours of operation. Current hours of operation are 7 days a week, 7:30 AM-9:00 PM, closing only on Christmas; however, hours will be necessary before opening and closing to ensure duties are complete
Evenings and weekends hours are required. Must be flexible and able to work weekends and work a 10-12 hour day

Benefits
Competitive salary
Opportunities for professional growth
401(K) with employer match for all employees
Specialized training and development
A career with Sam’s Xpress® is both fun and rewarding. We are dedicated not only to our guests but also to our employees. We offer excellent training and development for our employees.
Medical, Dental, and Vision Insurance for full-time employees
Company-sponsored Group Term Life Insurance for all full-time employees

FURTHER INFORMATION
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.