Job Title: Assistant Service Manager

Reports To: Service Manager

Location: Greensboro

Employment Status: Non-Exempt

FLSA Status: Hourly

This position has typical hours of Monday – Friday from 8AM – 5PM, Saturdays as needed

Job Summary:

The Assistant Service Manager supports the Service Manager in overseeing daily service operations, ensuring high-quality repairs, efficient workflow, and excellent customer service. This role helps manage technicians, schedules, parts coordination, and safety while maintaining productivity and profitability.

Essential Functions and Tasks:

Operations & Workflow

• Assist in planning and coordinating daily service work orders
• Help prioritize jobs to meet deadlines and customer expectations
• Monitor work progress and follow up on delayed or incomplete jobs
• Support scheduling of technicians and on-call coverage

Technician Support & Supervision

• Assist in supervising service technicians and apprentices
• Help with onboarding, training, and coaching of technicians
• Ensure technicians follow standard repair procedures and safety policies
• Assist in performance evaluations and productivity tracking

Customer & Communication

• Communicate with customers regarding service status, delays, and repairs
• Help resolve customer concerns or service issues professionally
• Support warranty and service documentation

Parts, Inventory & Tools

• Coordinate with parts department or vendors to ensure parts availability
• Help track inventory, tools, and equipment usage
• Assist with cost control and minimizing downtime due to parts shortages

Safety & Compliance

• Enforce safety procedures and proper use of PPE
• Assist with inspections and compliance with company and regulatory standards
• Promote a clean, organized, and efficient shop environment

Administrative Support

• Assist with service reports, work orders, and documentation
• Support labor tracking, timecards, and job costing
• Help identify opportunities to improve efficiency and reduce costs

Qualifications:

• High school diploma or GED (technical certification preferred)
• 3+ years of experience in service, maintenance, or repair operations
• Prior lead technician or supervisory experience preferred
• Strong mechanical or technical knowledge
• Ability to read work orders, manuals, and schematics
• Good computer skills (CMMS, work orders, spreadsheets preferred)

Knowledge, Skills, and Abilities:

• Strong communication and leadership skills
• Organization and time management
• Problem-solving and decision-making
• Customer-focused mindset
• Ability to multitask in a fast-paced environment

Required Physical Abilities:

Physical requirements of this position may require a range of activities. These can include, but are not limited to:

Work Environment:

This position will require employees to work in certain weather conditions, such as heat, cold, as well as potential confined spaces.