Job Type: Shift Supervisor

FSLA Classification: Non-Exempt

Reports to: Director of Program Operations

Location: Jamaica, Queens, NY

Hourly rate: $27.47 - $30.21

Objective:

Lantern Community Services is seeking a dedicated and motivated Shift Supervisor for our new men’s shelter, Liberty Plaza, located in Jamaica Queens. Shift Supervisors are responsible for a variety of specialized assignments in a homeless shelter; in addition, experience in site management and staff supervision is needed as well as previous experience in working with clients with mental health issues. The shift supervisor will report to the Director of Program Operations. Shift Supervisors will oversee designated operations of the shelter, supervising a team of Residential Aides and working in coordination with Social Services, Maintenance and Security Staff.

Essential Functions:

• Oversee all shelter operational tasks during operating hours including bed signing procedures, supply issuance, meal rosters, property storage, locker inspections, daily dorm inspections, facility logbook, incident submission, etc.
• Supervise a team of Residential Aides to ensure safe and efficient provision of services to all clients and staff.
• Ensure all clients have timely access to client services (meals, laundry, toiletries, medications, etc.)
• Lead subordinates in Safe Crisis Management techniques and other crisis management models.
• Ensure appropriate document processing of new and returning clients, (i.e., submit to DHS for approval and bed assignment)
• Oversee bed sign-ins, curfew checks and vacancy reporting in CARES.
• Work collaboratively with Maintenance, Security, Vendors and Emergency Responders on site.
• Monitor video surveillance cameras, and fire prevention / detection alarm notification system.
• Complete assigned paperwork responsibilities (i.e., Log, incident reports, DHS reports and all other reports)
• Assist Facility Manager, preparing and executing fire drills (as well as fires) or in other cases.
• Make rounds randomly through the facility (interior and exterior) for surveillance of hazardous situations, trespassers, illegal activities, cleanliness etc.

Required Education and Experience:

• High School Diploma, GED, or HSE is required
• 3 years shelter experience as an RA, CM, etc. with 1 year of supervisory experience
• Possession of a valid Food Handler’s License, or the ability to obtain one within six (6) months of hire, is required.
• Must be able to work independently and as part of a team to complete complex projects in a fast-paced environment.
• Must be capable and comfortable with crisis management.
• Computer proficiency with proficiency in Word, Excel and the ability to learn new technologies and databases.
• F-80 Fire Safety Coordinator certification, required (or ability to obtain F 80 certification)
• NYC Food Handlers Certificate or ability to obtain in 2 months.
• Bilingual (English/Spanish) preferred.
• Exhibit empathy towards the serviced population.
• Must have excellent interpersonal communication skills (oral & written)
• Preferred CPR/First Aid Certification

Work Environment: This job operates in a shelter environment and works with a population who may experience mental illness, substance use, disability, HIV/AIDS, and other chronic illnesses.

Physical Demands: While performing the duties of this job, the employee is regularly required to stand, walk, sit, stoop, climb stairs and/ or kneel. Occasionally the employee will have to lift and/or move up to 10 pounds.