Intake Coordinator/ Scheduler at Human Touch Home Health – Silver Spring, Maryland

About Us
Human Touch Home HealthCare has been a trusted name in home health for over 27 years. With multiple locations across Virginia, Washington D.C., Maryland, and Pennsylvania, we offer flexible career opportunities from per diem to full-time. We specialize in both skilled and non-skilled care, delivering compassionate, high-quality service in the comfort of our patients’ homes.

At our Silver Spring office, you’ll enjoy a supportive, team-oriented culture where respect, collaboration, and balance are valued. This is an in-office position (no remote or hybrid).

Benefits

• Competitive pay

• Medical, dental, and vision insurance

• Paid Vacation, Sick Leave & Holidays

• Employee Assistance Program (EAP)

• Aflac supplemental insurance options

• Direct Deposit & Mileage Reimbursement (where applicable)

• 401(k) Retirement Plan

• Paid in-service training & professional growth opportunities

• Supportive, family-oriented office culture

We’re looking for an experienced Intake Coordinator/Scheduler to join our Silver Spring team. In this vital role, you’ll be the first point of contact for new patients and referral partners—managing referrals, verifying insurance, scheduling visits, and coordinating care start dates to ensure a smooth, compassionate intake experience.

• Process new patient referrals quickly and accurately

• Verify insurance and obtain authorizations

• Coordinate start-of-care dates and patient visits

• Schedule clinicians/caregivers based on skills and availability

• Adjust schedules for last-minute changes or urgent needs

• Communicate clearly with patients, families, physicians, and staff

• Maintain accurate records in EMR and scheduling systems

• 2+ years of home health intake or scheduling experience preferred

• Knowledge of Medicare/Medicaid, insurance verification, and authorizations

• Strong organizational and time-management skills

• Excellent customer service and communication abilities

• Proficiency with EMR systems, scheduling software, and Microsoft Office

• Team-oriented mindset and ability to thrive in a fast-paced office environment

Join us at Human Touch Home HealthCare in Silver Spring, MD, where your skills make a real difference every day. We’re excited to welcome someone who shares our passion for excellence, teamwork, and heartfelt service.