Position Summary:

The Office Supervisor is a supervisory position, which under the direction of the Practice Administrator or assigned manager, is responsible for the daily operations of the Physician Practice Office.

Essential Functions and Responsibilities Includes the Following:
1. Adheres to WPH Performance Standards, Policies and Behaviors
2. Assists with supervising daily office operations and staff
3. Assists Manager/Administrator in developing and implementing short- and long-term work plans and
objectives for clerical functions.
4. Enforce guidelines and best practice workflows for prioritizing work activities, evaluating the effectiveness
and modifying workflow as necessary.
5. Ensures that office is staffed appropriately.
6. Assists in the, hiring, orientation, development, and evaluation of staff.
7. Establishes and maintains an efficient and responsive patient flow system.
8. Oversees and approves office supply inventory, and that offices are opened and closed according to
procedures.
9. Support patient experience initiatives as well as interact with patients or others on customer service
issues.
10.Initiates and ensures all staff participates as a member of the patient care team, participates in daily
huddles and attend regular scheduled practice team meetings.
11. Understands and adheres to the WPH Performance Standards, Policies & Behaviors
12. Ensures that all staff are trained and evaluated on their knowledge of and adherence to compliance
policies and procedures specific to their jobs
13. Performs all other related duties as assigned

Education & Experience Requirements

• High School Diploma is required.
• Bachelor's degree preferred, preferably with coursework in healthcare administration.
• Minimum three years of administrative experience, including one year of management experience required, in healthcare preferred.
  Basic Medical Terminology, Electronic Scheduling and Electronic Medical Record experience required

Core Competencies
· Demonstrates a flexible attitude and ability to respond to a rapidly changing and demanding environment.
· Exhibits sound management skills and ability to work with physicians, staff, vendors and management team.
· Exhibits courteous, cooperative and professional attitude at all times.
· Motivated, enthusiastic, proactive and positive personality.
· Attention to detail and deadlines necessary
· Works cooperatively as a member of the team
· Flexible, organized and able to set priorities

Physical/Mental Demands/Requirements & Work Environment

· Must be able to move about the Practice constantly while attending to needs of patients, visitors
and staff.
· Requires continuous communication with patients, staff and visitors of all educational levels.
· Requires frequent use of computers and other office equipment. Must be able to rapidly assess and
respond to situational needs of patients, staff and visitors.
· Must be able to adapt to a high stress environment with frequent interruptions.
· May be exposed to chemicals necessary to perform required tasks. Any hazardous chemicals the
· employee may be exposed to are listed in the hospital’s SDS (Safety Data Sheet) data base and may
· be accessed through the hospital’s Intranet site (Employee Tools/SDS Access). A copy of the SDS data
base can also be found at each site and at the hospital switchboard.

Primary Population Served

All patient populations

The responsibilities and tasks outlined in this job description are not exhaustive and may change as determined by the needs
of White Plains Hospital.